Overview
Work History
Timeline
Generic

Kevin Simpson

Atlanta,GA

Overview

12
12
years of professional experience

Work History

General Manager

Willys Mexicana Grill
Atlanta, GA
02.2018 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Tracked monthly sales to generate reports for business development planning.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Assistant Store Manager

Willys Mexicana Grill
Atlanta, GA
02.2016 - 02.2018
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated work to staff, setting priorities and goals.

Catering Manager

Willys Mexicana Grill
Atlanta, GA
01.2015 - 02.2016
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.
  • Supervised servers during catered events to ensure high standards of service were met.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Managed inventory levels of food supplies required for upcoming catered events.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Grew sales of catering services by 25% through strategic marketing and promotions.
  • Trained new employees to perform duties.

Shift Leader

Willys Mexicana Grill
Atlanta, GA
01.2014 - 02.2015
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Delegated tasks to employees and monitored activities and task completion.

Crew Team Member

Bojangles' Famous Chicken 'n Biscuits
Conyers, GA
06.2012 - 06.2014
  • Assisted customers with orders and inquiries.
  • Greeted customers in a friendly manner upon entering the store.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Unloaded trucks of incoming merchandise in an organized fashion.
  • Monitored expiration dates of food products.
  • Cleaned work areas regularly throughout shift.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Timeline

General Manager

Willys Mexicana Grill
02.2018 - Current

Assistant Store Manager

Willys Mexicana Grill
02.2016 - 02.2018

Catering Manager

Willys Mexicana Grill
01.2015 - 02.2016

Shift Leader

Willys Mexicana Grill
01.2014 - 02.2015

Crew Team Member

Bojangles' Famous Chicken 'n Biscuits
06.2012 - 06.2014

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Kevin Simpson