Kevin Singleton
Bronx,USA
Summary
Experienced professional seeking career growth within an organization. Skilled in customer service, management, and technology. Highly motivated individual with a talent for developing strong client relationships and exceeding sales goals. Recognized for reliability, exceptional time management, and effective prioritization skills.
Overview
13
13
years of professional experience
Work History
Train conductor
Metropolitan transportation Authority
08.2024 - Current
- Provide friendly, caring service to meet commuter needs, including answering questions, assisting with accommodations
- Investigate train carriages before and after travel to note maintenance requirements and identify safety concerns
- Make announcements using intercom system to update passengers about travel conditions, anticipated arrival times, and unexpected delays
- Work closely with management to identify opportunities to improve passenger experience
PATIENT ACCOUNT SERVICES REP
BON SECOUR MERCY HEALTH
10.2021 - 07.2022
- Greeted patients and provided them with information and assistance
- Handled calls, collected personal, information and checked patients in for appointments
- Utilized medical record system (Epic) and handled all correspondence between doctors and patients.
- Verified active insurance information
HEAD I.T FIELD TRAINER
NYC HOUSING AUTHORITY
NY
05.2016 - 11.2018
- Upload devices with the New York Housing Authority (NYCHA) Internet Work Management software.
- Update application to latest versions as needed.
- Train as well as assist employees of various NYCHA complexes on the use and operation of said devices daily.
- Use NYCHA own software to update password and create login in for ONLINE portal
- File personal information securely to comply with privacy policy
- Use knowledge of system to close tickets related to various issues
DEPLOYMENT SPECIALIST
NEWTEK
11.2018 - 10.2021
- Assisted in creating and uploading software used for credit payment devices for small businesses.
- Provided customer service aimed at trouble shooting issues on credit payment devices
- Packaged, created labels, and shipped out devices.
PRODUCT PROCESSING LEAD
OLD NAVY
01.2016 - 04.2021
- Received merchandise from weekly shipments.
- Oversaw the unpacking, inventory, and storage of new items
- Performed sales floor maintenance, filling in new merchandise and creating new setup
CUSTOMER CARE LEAD
TIME WARNER CABLE
QUEENS, NY
04.2015 - 05.2016
- Provided exceptional customer service over the phone while assisting customers with tasks such as bill pay, trouble shooting with their devices, adding services as well as explains the benefits of providing additional services already not in use.
- Stayed current with newest promotions, updated software’s, and any outages within the service areas to be able to better serve customers.
STORE MANAGER
SPRINT
BROOKLYN, NY
12.2014 - 04.2015
- Created weekly work schedule for all staff.
- Performed inventory counts periodically throughout the day to insure availability and minimize shrinkage.
- Applied various training techniques with reps to convey value of our service.
- Operated RMS and Calibrate Machine to move phone numbers and other pertinent information between customers used and newly purchased devices.
- Utilized Microsoft Excel to report all daily figures directly to the district manager at the close of each business day.
FX SALESTEAM LEAD
CHANGE GROUP
NEW YORK, NY
02.2012 - 12.2014
- Greeted & provided excellent customer service to foreign and domestic guests who entered store inquiring on the exchange of currency.
- Double count payout of currency exchange to insure accuracy.
- Updated currency rates using Microsoft Excel to remain competitive with local businesses, as well as filed client transaction reports on a daily basis.
- Prepared store for opening and closing by insuring the foreign and domestic currency safe was balanced at the beginning and end of each shift.
Education
Cybersecurity - Computer Science
Bronx Community College
Bronx, NYHigh School Diploma - undefined
ROOSEVELT HIGH SCHOOL
Yonkers, NY06.2003
Skills
- Proficient in EMR system - Epic
- Microsoft Office, Excel , Word
- Customer service and communication skills
- Telephone etiquette
Timeline
Train conductor
Metropolitan transportation Authority
08.2024 - Current
PATIENT ACCOUNT SERVICES REP
BON SECOUR MERCY HEALTH
10.2021 - 07.2022
DEPLOYMENT SPECIALIST
NEWTEK
11.2018 - 10.2021
HEAD I.T FIELD TRAINER
NYC HOUSING AUTHORITY
05.2016 - 11.2018
PRODUCT PROCESSING LEAD
OLD NAVY
01.2016 - 04.2021
CUSTOMER CARE LEAD
TIME WARNER CABLE
04.2015 - 05.2016
STORE MANAGER
SPRINT
12.2014 - 04.2015
FX SALESTEAM LEAD
CHANGE GROUP
02.2012 - 12.2014
High School Diploma - undefined
ROOSEVELT HIGH SCHOOL
Cybersecurity - Computer Science
Bronx Community College