Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Smith

Delray Beach,FL

Summary

Hardworking and motivated store manager with 25 years of experience and record of success in retail and grocery industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

11
11
years of professional experience

Work History

Vitamin/hba Manager/MOD

Sprouts Farmers Market Inc, Grocery
Jupiter, FL
12.2021 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained adequate staffing to meet objectives within budget.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Delegated work to staff, setting priorities and goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Store Manager

Dollar Tree Stores
Lynbrook, NY
10.2012 - 10.2021
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily banking activities such as deposits and withdrawals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

High School Diploma -

Lindenhurst Senior High School
Lindenhurst, NY
06-1987

Skills

  • Staff Development
  • Strategic Planning
  • Operations Management
  • Financial Management
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Performance Evaluations
  • Key Performance Indicators
  • Sales Management
  • Staff Training and Development
  • Schedule Preparation
  • Time Management
  • Budget Control
  • Verbal and Written Communication

Accomplishments

store manager of the year 2015 for dollar tree.

promoted 3 times at sprouts farmers market from receiving manager to vitamins manager to MOD.

Timeline

Vitamin/hba Manager/MOD

Sprouts Farmers Market Inc, Grocery
12.2021 - Current

Store Manager

Dollar Tree Stores
10.2012 - 10.2021

High School Diploma -

Lindenhurst Senior High School

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Kevin Smith