Kevin Smith
Dallas,GA
Summary
Dynamic Account Manager with a proven track record at Weaver Landscape, excelling in client relations and customer satisfaction. Skilled in issue resolution and team collaboration, I enhanced client retention through relationship building and proactive service. Committed to optimizing account management processes, I consistently identified growth opportunities and improved overall team productivity.
Overview
2026
2026
years of professional experience
Work History
Account Manager
Weaver Landscape
Douglasville, GA
05.2024 - Current
- Assisted in managing client accounts to ensure satisfaction and retention.
- Supported team in preparing reports and presentations for client meetings.
- Developed understanding of customer needs through regular communication and feedback collection.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Learned industry best practices to enhance service delivery and client engagement strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Field Manager
Ruppert Landscape
Mableton, GA
07.2019 - 05.2024
- Supervised daily landscape maintenance operations, ensuring high-quality service delivery and client satisfaction.
- Trained team members on equipment usage and safety protocols, promoting a culture of safety and efficiency.
- Coordinated project timelines and resource allocation to optimize workflow and meet client expectations.
- Conducted site inspections to assess project progress and ensure adherence to quality standards.
- Developed training materials for new hires, facilitating onboarding and knowledge retention within teams.
Account Manager
Seasonal Solutions Lawn & Landscape
Smyrna, GA
03.2016 - 07.2019
- Maintained accurate records of account activity and communications within CRM system.
- Contributed to marketing efforts by identifying potential clients and opportunities for growth.
- Participated in training sessions to improve product knowledge and account management skills.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Improved overall team productivity by implementing best practices in organization and time management.
Field Manager
Yellowstone Landscape Group
Smyrna, GA
02.2012 - 03.2016
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Collaborated with clients to understand their needs, providing tailored landscape solutions that exceeded expectations.
- Managed vendor relationships to procure materials efficiently, ensuring timely project completion within budget constraints.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Production Manager
Parks Landscaping
Smyrna, GA
2007 - 2012
- Led production team to optimize workflow, enhancing operational efficiency and reducing downtime.
- Implemented process improvements that increased product quality and consistency across all production lines.
- Developed training programs for staff, fostering skill development and enhancing team performance.
- Coordinated cross-functional teams to ensure alignment on production schedules and resource allocation.
- Conducted regular safety audits, ensuring compliance with industry regulations and promoting workplace safety culture.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Estimated labor requirements to support anticipated workload.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Education
Carpentry - Carpentry
LBJ Job Crops
Franklin, NC08.2005
High School Diploma - American History
Mount Vernon High School
Mount Vernon, NY06.2004
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Goal oriented
- Issue resolution
- Team Training
- Upselling
- Performance tracking
- Lead development
- Employee mentoring
Accomplishments
I won an award for safety compliance that’s no employee driver or equipment accidents.
Timeline
Account Manager
Weaver Landscape
05.2024 - Current
Field Manager
Ruppert Landscape
07.2019 - 05.2024
Account Manager
Seasonal Solutions Lawn & Landscape
03.2016 - 07.2019
Field Manager
Yellowstone Landscape Group
02.2012 - 03.2016
Production Manager
Parks Landscaping
2007 - 2012
Carpentry - Carpentry
LBJ Job Crops
High School Diploma - American History
Mount Vernon High School