Kevin Song
APOPKA,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Lampu Japanese Steak House. Proven ability to enhance guest engagement and resolve complaints efficiently. Experienced in cash handling and team collaboration, with a disciplined approach developed through military service in the United States Marine Corps.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Lampu Japanese Steak House and Sushi Bar
07.2015 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu items, service standards, and restaurant policies.
- Resolved customer complaints efficiently, maintaining satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Marine
United States Marine Corps
06.2011 - 06.2015
- Led training programs to enhance team readiness and operational effectiveness.
- Coordinated logistics and supply chain management for mission-critical operations.
- Developed and implemented safety protocols to ensure compliance with military standards.
- Oversaw maintenance procedures for equipment, ensuring optimal functionality and reliability.
- Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
Education
High School Diploma -
Apopka High School
Apopka, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Service prioritization
- Team collaboration
- Discipline and focus
- Quick decision making
- Adaptability and resilience
Accomplishments
- Won "Good Conduct" Award for [reason].
Timeline
Server/Bartender
Lampu Japanese Steak House and Sushi Bar
07.2015 - Current
Marine
United States Marine Corps
06.2011 - 06.2015
High School Diploma -
Apopka High School
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