Kevin Soto-Turner

I answered phone calls as the waitress supervisor, I also had the responsibility of making sure everyone completed their daily task. I worked at my god dad’s restaurant it was called royals I often helped count money and made sure everybody was on task

• Supervised daily operations and maintained service standards in a family-run restaurant.
• Trained new waitstaff on menu offerings and customer service techniques.
• Coordinated staff schedules to ensure adequate coverage during peak hours.
• Assisted in resolving customer complaints and enhancing guest experiences.
• Monitored inventory levels and communicated needs to family members for replenishment.
• Organized team meetings to discuss workflow improvements and service expectations.
• Provided support during busy shifts by serving customers effectively and efficiently.
• Resolved customer complaints in a timely manner with professionalism.
• Ensured compliance with health and safety regulations in dining areas.
• Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.