Kevin Spence
Arkadelphia,AR
Summary
Methodical Director with comprehensive experience overseeing daily Customer Service operations, Field Operations, and Procurement Operations in a Top -Tier Start-up organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
17
17
years of professional experience
Work History
Director of Vendor Operations
Indigo Ag
Memphis, TN
09.2022 - 05.2024
- Launched a tech upgrade across vendor platforms, improving interface efficiency by 40%
- Initiated a data-driven vendor audit strategy, enhancing partner reliability by 20%
- Refined procurement processes, improving vendor productivity by 25%
- Optimized vendor scoring system, enhancing vendor compliance by 10%
- Orchestrated a quarterly vendor review process, fostering stronger partnerships
- Implemented advanced analytics for vendor evaluation, increasing operational transparency
- Mentored junior managers, enhancing leadership across operations resulting in two direct reports being promoted as well as new manager training programs being initiated across multiple teams
- Negotiated and secured contracts with key vendors, achieving a 35% cost reduction while maintaining high-quality standards, leveraging data analytics and strategic sourcing methodologies.
Senior Customer Operations Manager
Indigo Ag
Memphis, TN
01.2019 - 09.2022
- Supported over $1B in grain contracts, resulting in on-time delivery rate of 98.4% with payment accuracy of 99%
- Pioneered continuous improvement strategies that enhanced process efficiency by over 25%
- Streamlined team workflows, enhancing process efficiency by over 25%
- Achieved a 25% increase in customer satisfaction by streamlining operations and introducing data-driven training programs for a team of 50 customer service agents, ensuring consistent high-quality support
- Enhanced team integration by leading the merger of key operational units, boosting efficiency
- Fostered team growth and skills development, achieving notable improvements in team performance
- Initiated a Flex Support model to adapt to peak demands, ensuring high-quality customer service
- Analyzed cross-functional workflows, achieving 30% improvement in KPIs
- Enhanced team capabilities through targeted training, significantly uplifting skill levels.
General Operations Manager / Regional Operations Manager
Williams Sonoma, Inc.
Olive Branch, MS
04.2007 - 12.2019
- Through innovative programs, associate development, and KPI management effectively saved company a total of $1.5 Million annually across all channels
- Conducted detailed vendor performance assessments to optimize relationships, saving the company $500K annually
- Managed $3,500,000 P & L between two Company Sites, improving overall cost by $500,000 annually through aggressive productivity goals, management of 3PL contracts for final mile delivery, and contract negotiations for fleet vehicles and maintenance
- Implemented cost savings programs in both facilities which positively impacted cost by more than $300K per year, which included the addition of new carriers at both sites, improved productivity, and negotiations of new contract with temp agencies
- Implemented performance tracking systems, resulting in a 25% reduction in vendor-related issues
- Directed an initiative for driver improvement, successfully upgrading the most underperforming hub into the top-performing hub through strategic planning and execution.
Education
Master of Arts - Theological Studies
Liberty University
Bachelor of Science - Advertising & Sales
Arkansas State University
Skills
- Strategic Leadership
- Vendor Management
- Project Management
- Process Optimization
- Cost Management
- Contract Negotiation
- Change Management
- Operations Management
- Logistics Management
- Supply Chain Management
- Contract Management
- Staff Development
- Financial Management
- Strategic Planning
- Budget Management
- Program Management
Timeline
Director of Vendor Operations
Indigo Ag
09.2022 - 05.2024
Senior Customer Operations Manager
Indigo Ag
01.2019 - 09.2022
General Operations Manager / Regional Operations Manager
Williams Sonoma, Inc.
04.2007 - 12.2019
Master of Arts - Theological Studies
Liberty University
Bachelor of Science - Advertising & Sales
Arkansas State University
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