Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Stern

Kissimmee,FL

Summary

Confident qualified leader with results driven experience with business development strategies, particularly in the distribution and delivery of tour and travel accommodations and products.
A strong team player while independently motivated. Comfortable with a challenge and always seeking ways to surpass objectives in sales, service and performance.

Build operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Energetic Business Owner trained to handle issues and remain level-headed. Offering over 25 years expertise in hospitality management.

Overview

28
28
years of professional experience

Work History

Program Manager

Harmony Healthcare, LLC
06.2020 - Current
  • Launched, in 2024, daily stream of patient growth via strategic alliance with Osceola County Corrections Inmate/Residential Transition House.
  • Implemented community OUTREACH strategies and programs supporting 250% patient growth YOY, 2020 -2023.
  • Lecturer and co-creator of educational program for inclusion in 'psychology of sexuality' course at Valencia Osceola Campus, University of Central Florida and Rollins Colleges.
  • Created 'Extended Support Program'- a 12 point life enrichment resource connection for medical patients.
  • Collaborated on development of Case Management tracking software.

Owner / Managing Director

Emerald America Vacation Homes, Inc
09.2014 - 08.2019
  • Provided accommodations, ground support and concierge services to guests into 30,000 annual vacation home room nights
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Evaluated suppliers to assess quality of products, timeliness of service and compliance with service level agreements
  • Developed ancillary product offers through ticket and attraction sales to maximize business profitability
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Consulted with customers to assess needs and propose optimal customer care solutions
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends

Business Development Consultation

American Sunshine Vacation Homes, Inc
09.2013 - 08.2014
  • Identified $1.5 Million in revenue opportunities by collaborating with distribution partners
  • Increased OTA production by 250% through knowledge base restructure of product categories, pricing, administrative software and marketing channels
  • 300% increase in supplier support through contracting and relationship development
  • Implemented operational efficiencies via third party suppliers resulting in 35% reduced compensation costs

Director Homes Division - North America

Hotelbeds Accommodations And Destination Services
03.1996 - 08.2014
  • 2003 -2013 Director Homes Division
  • Directed staff of 21 personnel
  • Managed $16 Million annual budget
  • Implemented strategies with sustained average 30% profitability increase, year on year
  • Assisted with creation of marketing strategy and advertising initiatives used to promote quality in product and customer care
  • Developed impactful strategic alliances with over 100 property managers driving unified supplier support in targeted business development
  • Established performance goals for each department head, providing feedback and training on how to achieve their goals
  • Developed sales opportunities of ancillary attractions and services to increase overall profitability and providing additional employee income and incentives
  • Polished presenter utilized in supplier education events, Market Hub global client development seminars, inner-company training events and various external affairs
  • Attend global and local industry tradeshows and events, World Travel Market, Pow Wow, Florida Huddle, etc
  • 2000 - 2003 Resort Manager - American Holidays Ireland
  • 1998 - 2000 Groups and Domestic Sales Manager
  • 1996 - 1998 Resort Manager - Travel City Direct UK

Education

Some College (No Degree) - Business Communications

Ohio State University
Columbus, OH
1988

Skills

  • Business development and planning
  • Business networking
  • Goals and performance
  • Staff management
  • Operations
  • Product and service sales
  • Quality assurance understanding
  • Data analysis
  • Sales strategy
  • Contracting and Negotiations

Timeline

Program Manager

Harmony Healthcare, LLC
06.2020 - Current

Owner / Managing Director

Emerald America Vacation Homes, Inc
09.2014 - 08.2019

Business Development Consultation

American Sunshine Vacation Homes, Inc
09.2013 - 08.2014

Director Homes Division - North America

Hotelbeds Accommodations And Destination Services
03.1996 - 08.2014

Some College (No Degree) - Business Communications

Ohio State University

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Kevin Stern