Kevin Swallen
Summary
Hardworking employee enthusiastic about learning a new career field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I pray that you will give me an opportunity at your company. I am a very fast learner. Thank you for taking the time for consideration. 1st Corinthians 10:31 "So whether you eat or drink, or whatever you do, do all to the glory of God." God Bless.
Overview
11
11
years of professional experience
Work History
Truck Driver
Mark Edenfield Inc.
04.2022 - Current
- Enhanced customer satisfaction by maintaining open communication with clients during deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Truck Driver
CMT Components
07.2019 - 04.2022
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at the yard.
Customer Care Attendant
Dance Steel And Farm Supply
07.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Assisted customers with product inquiries, resulting in increased sales and repeat business.
- Ensured timely responses to customer queries, elevating overall service quality.
- Developed rapport with clients through active listening and empathetic communication techniques, fostering loyalty among customers.
Delivery Expert
Coca-Cola
06.2015 - 07.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
- Assisted in inventory management, keeping track of stock levels for accurate order fulfillment.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
Truck Driver
BST Trucking
05.2013 - 06.2015
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
Education
High School Diploma -
Home Schooled
Lynchburg11.2009
Skills
- Document Management
- Delivery Scheduling
- Safe Driving
- Logistics Planning
- Customer-Oriented
- Customer Retention
- Conflict Resolution
- Problem Solving
- Customer Education
- Sales Techniques
- Decision Making
Timeline
Truck Driver
Mark Edenfield Inc.
04.2022 - Current
Truck Driver
CMT Components
07.2019 - 04.2022
Customer Care Attendant
Dance Steel And Farm Supply
07.2017 - 08.2019
Delivery Expert
Coca-Cola
06.2015 - 07.2017
Truck Driver
BST Trucking
05.2013 - 06.2015
High School Diploma -
Home Schooled
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