Kevin Tchegnon
Bayonne ,NJ
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
8
8
years of professional experience
Work History
Relationship Banker, Sales Associate
Bank of America
11.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Assist Credit Scoring, Auto-Loan, Property Management, Travel, Mortgages and Lending
- Continually boosted branch production and revenue by 50% by consistently meeting all monthly and quarterly sales goals
Sales Associate
Coach
11.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
Lost Prevention
Zara
03.2020 - 11.2021
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
Retail Associate
Zara
04.2019 - 03.2020
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed over 50 customer calls per day and Increased sales by 10%.
Cashier
Cafe Bravo
02.2017 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Lifted up to 75lbs pounds at once and used forklift to move heavier loads
Customer Service
Old Navy
05.2016 - 01.2017
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
Education
Certificate Of Data Analyst - Computer Science
Careerist
Online 02.2024
No Degree - Computer And Information Sciences
New York City College of Technology
Brooklyn New York 02.2024
Skills
- Money Transfer Systems
- Cash Register Operation
- Business Development
- Financial Advising
- Adapt to Diverse Groups
- Multitasking Strengths
- Time Management
- Python Programming
- Jupyter Notebook
- SQL
- Retail Sales Customer Service
- Account Management
Languages
French
Native or Bilingual
Timeline
Relationship Banker, Sales Associate
Bank of America
11.2022 - Current
Sales Associate
Coach
11.2021 - 11.2022
Lost Prevention
Zara
03.2020 - 11.2021
Retail Associate
Zara
04.2019 - 03.2020
Cashier
Cafe Bravo
02.2017 - 04.2019
Customer Service
Old Navy
05.2016 - 01.2017
Certificate Of Data Analyst - Computer Science
Careerist
No Degree - Computer And Information Sciences
New York City College of Technology
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