Kevin Teixeira
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities throughout various situations. Willingness to take on added responsibilities to meet team goals. Skilled in communicating, updating records and handling simultaneous tasks in fast-paced settings. Possessing comprehensive knowledge of security protocols, emergency response procedures, and regulatory compliance within various settings. Skilled in effectively diffusing tense situations and managing conflicts while maintaining a calm and professional demeanor. Seeking to leverage expertise in security to contribute to the safety and well-being of patients and staff at Mass General Hospital.
Overview
6
6
years of professional experience
Work History
Ticketing/Gate Service Agent
Delta Air Lines, Inc
11.2021 - Current
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Verified identification documents, maintaining strict security protocols at all times.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
Security Officer
Allied Universal Security
01.2020 - 11.2020
- Managed student and staff entrance through access card entry on the Massachusetts Institute of Technology campus across its various dorm buildings.
- Documented the various occurrences throughout the day during the shift on Microsoft Word spreadsheet.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reduced incident response times by implementing efficient emergency procedures.
Sales Specialist
Nordstrom
04.2018 - 08.2019
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
Education
Health Information Technology
Benjamin Franklin Institute of Technology
Boston, MAHigh School Diploma -
Boston Community Leadership Academy
Hyde Park, MA06.2016
Skills
- Passenger Assistance
- Emergency Procedures
- Data Entry Accuracy
- Time Management
- Customer Service Excellence
- Reservation Management
- Visitor Tracking
- Staff Management
- Personnel Screening
- Stationary Surveillance
- Access Control
- Document Management
Languages
English
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Ticketing/Gate Service Agent
Delta Air Lines, Inc
11.2021 - Current
Security Officer
Allied Universal Security
01.2020 - 11.2020
Sales Specialist
Nordstrom
04.2018 - 08.2019
Health Information Technology
Benjamin Franklin Institute of Technology
High School Diploma -
Boston Community Leadership Academy
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