Maryan Janay
Delta Airlines LLC.
Seattle,WA
20
years of professional experience
Dedicated ticketing and gate service agent with strong customer service skills and security awareness, ensuring a safe and welcoming travel experience.
Work History
Ticketing/Gate Service Agent
4 Years 10 Months- Providing customers with checking in, booking flights, processing ticket purchases, rebooking and handling reservation changes.
- International passport and documentation checks while tagging and lifting baggage from scales to conveyor belts.
- Gate Agent working flights while coordinating boarding procedures. Providing customer service while making announcements to ensure timely departure and enhance a safe customer experience as well as operating loading bridges while meeting inbound aircraft.
- Opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport.
- Helping rebook customers. Proficient in Snap and Term.
Security Specialist
1 Year- Conducted risk assessments to identify vulnerabilities and recommend preventive measures.
- Developed and implemented security protocols to enhance operational efficiency.
- Led training sessions for staff on emergency response procedures and safety protocols.
- Collaborated with law enforcement agencies to ensure compliance with regulations.
Security Officer
2 Years- Conduct regular patrols to detect and prevent unauthorized access or suspicious activity.
- Monitor and secure premises to ensure safety of personnel and property.
- Respond promptly to incidents, resolving conflicts and ensuring compliance with security protocols.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
Customer Service Sales Support
1 Year 2 Months- Demonstrated self-motivation by consistently meeting personal and team goals.
- Adapted quickly to fast-paced environments, maintaining productivity under pressure.
- Collaborated effectively with team members while also excelling in independent tasks.
- Learnt new skills rapidly and adapted to changing work situations effectively.
Call Center Sales Representative
2 Years 9 Months- Achieved sales goals by effectively promoting products and services to customers.
- Enhanced customer satisfaction through active listening and personalized service delivery.
- Utilized CRM software to track customer interactions and manage sales leads.
- Trained new team members on product knowledge and sales techniques, fostering a collaborative environment.
Education
Associate of Science - Business Administration And Management
Associate of Arts - Digital Design
High School Diploma
Skills
Computer literacy
itinerary planning
ticketing system
Customer service representative
Professionalism
Reservation management
Security awareness
Passenger assistance
travel planning
Structured service delivery
Timeline
Ticketing/Gate Service Agent
Delta Airlines LLC.
10.2021 - CurrentRead More
Security Specialist
Security Industry Specialists
05.2017 - 05.2018Read More
Security Officer
Star Protection
05.2016 - 05.2018Read More
Customer Service Sales Support
Men's Wearhouse
03.2015 - 05.2016Read More
Call Center Sales Representative
ACS Affiliated Computer Services
12.2006 - 09.2009Read More
The Art Institutes
Associate of Arts from Digital Design
Read More
Husson University
Associate of Science from Business Administration And Management
Read More
Edward Little High School
High School Diploma
Read More