Summary
Overview
Work History
Education
Skills
Timeline
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Tayshaun McPhee

Jonesboro,GA

Summary

  • Hard worker with the proven ability to plan, organize and provide fast pace and able to work in high pressure and fast-paced environments. Ability to take charge and stand for a long period of time.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5 years of experience in airline industry.

Overview

8
8
years of professional experience

Work History

Ticketing/Gate Service Agent

Delta Airlines
08.2023 - Current
  • Enhanced customer satisfaction by providing timely and efficient gate services.
  • Assisted customers with special needs, ensuring their comfort and ease of access to the aircraft.
  • Implemented new processes for more efficient gate management and organization.
  • Verified identification documents, maintaining strict security protocols at all times.
  • Updated passenger records in reservation system accurately and promptly after any changes or requests.
  • Managed boarding pass distribution to ensure an organized boarding process.
  • Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
  • Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
  • Handled ticketing inquiries and upgrades for improved passenger experience.

Aircraft Loading Agent

Delta Airlines
08.2021 - 08.2023
  • Enhanced team efficiency through proper communication and coordination during the loading process.
  • responsible for the safe and efficient loading of aircraft, considering weight and balance.
  • Operating pushback equipment and maintaining visual contact with Wing Walkers to ensure safety
  • Safeguarding customers' baggage, air cargo, and airmail from weather, loss, theft, damage, and destruction

Baggage Handler

Delta Airlines
10.2018 - 08.2021
  • As a ramp operators lift, load, and unload baggage, mail, and cargo to and from aircraft.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.

Forklift Operator

DHL (Kraft)
07.2018 - 10.2018
  • I pick the product, unload, move, stock, and stage products using a forklift
  • Pull and prepare product for shipment ensuring the exact number and types of product is loaded.

Loader

Wal-Mart Warehouse
02.2017 - 06.2018
  • Operate conveyor belt and load merchandise onto trucks
  • Scan bags for customers’ orders

Education

Technical Diploma - Heating and Air Conditioning

UEI
Morrow, Georgia
10.2022

High School Diploma -

North Clayton High School
Atlanta, Georgia
12.2008

Skills

  • Proficient with customer commitments
  • Hard working and self motivated
  • Able to unload heavy shipments
  • Ticketing System Knowledge
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Active Listening
  • Passenger Assistance
  • Payment Processing
  • Professionalism
  • Self Motivation
  • Team building

Timeline

Ticketing/Gate Service Agent

Delta Airlines
08.2023 - Current

Aircraft Loading Agent

Delta Airlines
08.2021 - 08.2023

Baggage Handler

Delta Airlines
10.2018 - 08.2021

Forklift Operator

DHL (Kraft)
07.2018 - 10.2018

Loader

Wal-Mart Warehouse
02.2017 - 06.2018

Technical Diploma - Heating and Air Conditioning

UEI

High School Diploma -

North Clayton High School

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Tayshaun McPhee