KEVIN TEJADA
South Richmond Hill,NY
Summary
Experienced Telecommunications Professional with over seven years in customer support, specializing in broadband and connectivity solutions. Skilled in guiding clients through internet, TV, voice, and mobile options while resolving service issues and training team members. Delivers effective communication and problem-solving in fiber support environments.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Direct Sales Representative
Optimum
Brooklyn, NY
09.2026 - Current
- Assisted customers in evaluating internet service options by identifying needs and explaining plan features, connectivity speeds, and service benefits.
- Clarified questions and concerns, guiding customers in understanding available solutions and next steps.
- Delivered customer-focused guidance on broadband services, identifying tailored solutions for households.
- Full-Time
Senior Direct Sales Representative
Spectrum
Woodside, NY
01.2019 - 08.2026
- Educated customers on internet, TV, voice, and mobile services, providing service guidance and resolving technical concerns to enhance user experience.
- Collaborated with cross-functional teams to address service issues, directly enhancing overall customer experience.
- Built trusted relationships with more than 100 clients, supporting customer satisfaction and retention.
- Facilitated onboarding and training for new representatives, promoting knowledge sharing and ensuring team readiness.
- Recognized for strong performance over four consecutive years while balancing customer needs and business goals.
- Full-Time
Independent Contractor
DoorDash
New York, NY
01.2018 - 01.2019
- Clarified delivery details with customers, addressed concerns, and ensured dependable service.
- Worked full-time to support team operations.
- Accepted delivery offers through DoorDash driver app
- Picked up orders from restaurants for DoorDash customers
- Navigated routes using GPS and DoorDash maps
Food Preparation & Service
Boston Market
Fresh Meadows, NY
02.2018 - 12.2018
- Assisted in customer service operations, maintained accurate inventory tracking, and ensured a clean, organized work environment.
- Worked full-time to support various tasks
- Ensured compliance with health regulations regarding food preparation and service requirements.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Adhered to all company policies and procedures related to food preparation and service.
Education
Some College (No Degree) - Dental Hygiene
York College
Jamaica, NY 01.2019 - 06.2020
Skills
- Broadband & Fiber Services
- Sales Techniques
- Product training
- Customer retention
- Issue resolution
- Cross-functional collaboration
- Team Training
- Problem Solving
- Communication
Personal Information
Title: FIBER CUSTOMER SUPPORT ANALYST
VOLUNTEERING & LEADERSHIP
Title: FIBER CUSTOMER SUPPORT ANALYST
Timeline
Direct Sales Representative
Optimum
09.2026 - Current
Some College (No Degree) - Dental Hygiene
York College
01.2019 - 06.2020
Senior Direct Sales Representative
Spectrum
01.2019 - 08.2026
Food Preparation & Service
Boston Market
02.2018 - 12.2018
Independent Contractor
DoorDash
01.2018 - 01.2019