Kevin Thomas Manus
Burnsville,MN
Summary
Dynamic Medical Support Advocate with extensive experience at the Veterans Administration, excelling in case management and regulatory compliance. Proven track record in enhancing patient medication adherence and optimizing pharmacy operations. Adept at customer relationship management, I effectively lead teams to achieve organizational goals while ensuring compliance with industry standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Support Advocate
Veterans Administration
Minneapolis, MN
04.2024 - Current
- Scheduled veterans' appointments in sleep and pulmonary care, ensuring optimal service delivery.
- Streamlined processes using various software tools to enhance performance.
- Contributed innovative solutions that improved team outcomes and efficiency.
- Developed functional solutions, resulting in significant cost savings.
- Collaborated with diverse coworkers to address product and service-related issues.
- Resolved customer problems effectively, promoting high satisfaction through friendly service.
- Identified customer needs promptly, enhancing overall experience.
- Provided guidance to colleagues, fostering a collaborative work environment.
Virtual Medication History Advocate/Medication Therapy Management
Ascension HealthCare Services
Murfreesboro, TN
06.2020 - 04.2024
- I was responsible for obtaining patient's current medications, directions, and any pertinent information about Over The Counter medications.
- I worked collectively with pharmacies, medical providers, patients, and/or their representative to coordinate their medication compliance.
- I interviewed patients via virtual/telephone conversation and documented any and all necessary information pertaining to all medications.
- I contacted pharmacies if there are any questions to obtain clarification for any and all medication(s).
- I reviewed medication profiles for accuracy in medication duplication and non-compliance of medications.
- I submitted patient requests for refills/new prescriptions in a timely manner.
- I worked collaboratively in a hospital, outpatient clinic, consumer Pharmacy, utilizing effective organizing, problem solving and decision-making abilities to perform customer service, and administrative duties to ensure the proper and timely treatment of patients.
- Determined eligibility of customers for prior authorization for patients.
- Involved in preparation for State Audits.
- Oversees multiple hospitals verifying patient medication compliance.
- As a lead Pharmacy Tech, I was responsible to assist Pharmacist with gathering, measuring and auditing Pharmacy processes for efficiency improvement.
Certified Pharmacy Lead Technician
Wal-Mart Inc.
Smyrna, TN
09.2000 - 05.2020
- Led a team of fifteen pharmacy technicians.
- I supervised work flow from Drop-off (input or data entry) to Point-of-Sale.
- I ensured enough coverage on a daily basis to maximize customer service.
- Supervised daily operations, ensuring effective customer service, accurate prescription input, and efficient inventory management.
- Manages allocated funds to minimize waste and promote the most efficient use of resources.
- Initiates procurement requests/purchase orders for all medications, medical and surgical supplies and other specialized medical devices handled by pharmacy, which are either stocked or special ordered via one of the following: Prime Vendor McKesson Connect, Government Purchase Card, VISTA request, or credit card.
- Coordinated and reported activities related to drug recalls, directing implementation of procedures across sites to locate, sequester, and dispose of products per manufacturer and FDA guidelines.
- Ensures compliance with established purchasing and inventory procedures and maintains effective internal control over the physical product flow and accounting of assigned pharmacy inventory.
- Assists with the appropriate disposition of medications after the therapeutic trials are terminated.
- Works with the Pharmacy Benefits Management team concerning cost avoidance initiative involving drug conversions, drug recalls, drug substitutions and CMOP prescription rejects requiring local facilities to purchase and fill rejected prescriptions.
- Assists and coordinates action to secure medications approved for therapeutic trials used at the medical center from manufacturers and assists with maintaining appropriate records and controls.
- Maintained accurate purchase records and monitored medication and prosthetic device utilization rates to ensure resource optimization.
- Controls physical inventory at appropriate levels to assure on demand fills of prescription orders.
- Promptly replenishes shorted items within 24-48 hours.
- Checks in daily medication orders for accuracy, insuring quantity received corresponds to the quantity ordered.
- Keeps current on contracts, product availability, and prices to identify appropriate sources and ensures most cost effective products are purchased according to Federal Supply Schedule.
- Identifies sources for purchase according to active contracts and specific ordering protocols and regulations.
- Receives telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
- Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions.
- Transfers identified patients to a pharmacist or supervisor, for further evaluation, if needed.
- Reviews patient medical record and medication profiles to identify situations of polypharmacy and/or abnormal laboratory findings.
- Reports identified patients to a pharmacist.
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner.
- Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests.
- When appropriate, handles all refills, return-to-stock, and partial fill patient needs.
- Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately.
- Leads the training of new staff.
- Provides training and encouragement for team members not meeting organizational goals.
- Participated in initiatives to enhance daily operations and improve service quality.
Education
Associate's degree - University Parallel
Columbia State Community College
Franklin, TN12-2020
Skills
- Patient advocacy
- Case management
- Regulatory compliance
- Policy analysis
- Contract negotiation
- Customer relationship management
- Legal research
Certification
- PTCB, 210108805230407, 02/29/28
- State of Tennessee Department of Health-Board of Pharmacy, 18028, 11/30/27
- Minnesota Board of Pharmacy Registered Pharmacy Technician License, 757589, 12/31/26
- Florida Board of Pharmacy Registered Pharmacy Technician License, RPT135700, 12/31/26
Timeline
Medical Support Advocate
Veterans Administration
04.2024 - Current
Virtual Medication History Advocate/Medication Therapy Management
Ascension HealthCare Services
06.2020 - 04.2024
Certified Pharmacy Lead Technician
Wal-Mart Inc.
09.2000 - 05.2020
Associate's degree - University Parallel
Columbia State Community College