Compassionate Emergency Department Healthcare Professional experienced in managing medical, psychiatric, and traumatic crises. Pursuing nursing education to transition into emergency department nursing. Skilled in patient advocacy, crisis intervention, and interdisciplinary teamwork, with a focus on effective communication and delivering high-quality care in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Advocate & Support Specialist
The Valley Hospital
Paramus
10.2024 - 01.2026
Provide emotional support and crisis intervention for individuals experiencing the emergency themselves or a a loved one.
Collaborate with multidisciplinary teams, including physicians, nurses, and social workers, to assess patient needs and create individualized care plans.
Facilitate communication between patients, families, and healthcare providers to promote understanding, reduce stigma, and support recovery.
Serve as a liaison between the Emergency Department and patients to ensure continuity of care.
Offer de-escalation and stabilization support during emotional crises.
Support the triage process by helping to prioritize patient needs and ensuring timely communication of critical information to medical staff.
Assist with patient care, including repositioning patients, answering call bells, and providing physical assistance to staff and patients as needed.
Collaborate with healthcare professionals to develop individualized care plans.
Behavioral Technician & Strategist
Sprouts Therapy & Support Services
Teaneck
06.2021 - 12.2024
Extensive experience working with individuals with autism and other behavioral health diagnoses.
Implemented Applied Behavior Analysis (ABA) intervention strategies for adolescents and young adults receiving therapy.
Utilize behavioral therapy techniques to teach clients appropriate behaviors, including error correction, functional communication techniques, choice theory, and the Premack Principle.
Collect and analyze data to monitor progress and assess the effectiveness of treatment plans.
Provide in-school instruction focused on basic academics, life skills, and speech development.
Maintain confidentiality and ensure client safety within a supportive environment.
Offer de-escalation and stabilization support during emotional crises.
Develop and execute recruiting plans to enhance agency staffing.
Oversee the initial sourcing and screening of potential Registered Behavior Technician (RBT) candidates.
Honorary Brand Ambassador
CarePlus New Jersey
Paramus
10.2021 - 2024
Enhance brand visibility and foster community engagement through strategic press and media initiatives.
Participate in brand commercials, including two CarePlus commercials, to effectively communicate the diverse offerings of CarePlus NJ and local assistance.
Deliver presentations at crisis intervention training programs, educating first responders on mental health resources and support strategies.
Collaborate with stakeholders to develop outreach campaigns that connect individuals to mental health services.
Advocate for mental health awareness and destigmatization through community workshops and public speaking engagements.
Assist in planning large county-wide events that promote mental health resources.
Provide feedback on marketing strategies to ensure alignment with the mission of promoting mental health and well-being.
Mentor
Bergen Community College
Paramus
08.2020 - 06.2021
Mentored students aged 18-30 with intellectual challenges during their transition to a college environment.
Assisted mentees in developing self-confidence and self-advocacy skills.
Provided educational and vocational guidance, offering academic information through clear and open communication.
Supported mentees in identifying and navigating various challenges they encountered.
Encouraged the development of independent thinking and creative problem-solving skills.
Served as a 'same-aged' role model for healthy behaviors and positive social interactions.
Assisted mentees in building self-confidence.
CareGiver
Self-Employed
Fairview
08.2018 - 12.2020
Administered medication five times daily as prescribed.
Monitored blood pressure and weight prior to meals to ensure proper kidney function for a post-organ transplant.
Delivered compassionate end-of-life care for geriatric patient.
Assisted with Activities of Daily Living (ADLs) to support patient well-being.
Facilitated transportation for errands and medical appointments as needed.
Monitored client health, reporting changes to healthcare professionals promptly.
Spa Sales Associate
Hand & Stone Spa
Bergen County
11.2017 - 02.2019
.
Managed appointment scheduling using the spa's booking software efficiently.
Educated customers on service benefits and product features during consultations.
Processed transactions accurately at the point of sale with strong attention to detail.
Collaborated with team members to ensure smooth daily operations and client satisfaction.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Administrative Assistant
North Jersey Family Medicine
Oakland
07.2013 - 07.2017
Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members.
Maintained office supplies inventory by checking stock to determine inventory level.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Dr. Tsubota DDS
Oakland
09.2015 - 02.2016
Managed patient scheduling and appointment coordination for healthcare providers.
Assisted with patient intake by collecting medical histories and personal information.
Organized medical records and ensured compliance with privacy regulations.
Communicated effectively with patients regarding office policies and procedures.
Supported billing staff by processing insurance claims and payments accurately.
Education
Bachelors of Arts - Disability Studies
William Paterson University
Wayne, NJ
08-2023
Associates of Arts - General Studies
Bergen Community College
Paramus, NJ
08-2021
High School Diploma -
Indian Hills High School
Oakland, NJ
06-2018
Skills
Patient advocacy
Grief counseling
Conflict resolution
Community Outreach
Team Collaboration
Crisis intervention
Trend Analysis
Behavioral Assessment
Project Planning
Cultural Competence
Critical Thinking
Fluent bilingualism
Affiliations
Emergency Department Vibe Committee Member, 10/24 - 1/26