Jeffrey Brooke
Center for Life Resources
Brownwood,TX
11
years of professional experience
Compassionate behavioral health professional with experience in peer support, rehabilitation, and administrative coordination. Skilled in active listening, boundary setting, documentation, and patient advocacy. Focused on supporting recovery goals, strengthening engagement, and improving access to services.
Work History
Mental Health Peer Support Specialist
4 Years- Provided recovery-focused peer support to individuals navigating mental health and substance use challenges.
- Facilitated one-on-one sessions using active listening and shared lived experience to build trust.
- Connected individuals with community resources, benefits, and follow-up services to support recovery goals.
- Documented client contacts, progress notes, and service plans accurately in confidential records.
- Supported crisis situations by using de-escalation techniques and referring urgent needs to clinical staff.
- Collaborated with treatment teams to reinforce wellness plans and maintain consistent client engagement.
- Led peer group discussions that encouraged accountability, coping skills, and mutual support.
- Maintained professional boundaries while modeling recovery practices and trauma-informed communication.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assisted clients in setting realistic goals and provided support during their journey toward achieving them.
- Built relationships with others on trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Assisted clients in navigating mental health services, simplifying the process of obtaining care.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
- Advocated for clients' needs within the mental health system, ensuring access to necessary services.
- Boosted client confidence and social skills by organizing community integration activities.
- Educated clients on dangers of substance abuse and prevention techniques.
- Assisted clients in exploring feelings and understanding behaviors.
- Facilitated group counseling sessions to support and encourage client growth.
Rehabilitation Technician
4 Years- Monitored safety, recognized escalation cues, and applied de-escalation techniques during crises.
- Assisted multidisciplinary staff with activity coordination, client engagement, and service continuity.
- Supported rehabilitation plans by reinforcing coping skills, daily living routines, and treatment expectations.
- Documented client behaviors, progress notes, and incident reports with accuracy and consistency.
- Guided clients through therapeutic activities, community outings, and structured skill-building exercises.
- Maintained confidential records, supply readiness, and orderly program spaces for daily operations.
- Mentored newer technicians on client support procedures, documentation standards, and behavioral interventions.
- Communicated client needs and concerns to clinical staff to support effective care planning.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Communicated back to nurses and therapists regarding patient performance and condition.
Administrative Clerk
3 Years 8 Months- Coordinated calendars, meeting schedules, and room reservations for church staff and ministries.
- Processed incoming calls, emails, and walk-in requests with courteous, timely follow-up.
- Managed parish records, correspondence, and confidential filing systems for accurate office retrieval.
- Processed incoming calls, emails, and walk-in requests with courteous, timely follow-ups.
- Organized worship service materials, announcements, and event support for smooth weekly operations.
- Supported clergy and volunteers with confidential clerical assistance, scheduling, and correspondence.
- Entered data into the system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Processed system change and input datas to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created a welcoming environment for the customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make a larger impact to the organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
Education
Associate of Science - Health And Human Services
High School Diploma
Skills
Recovery guidance
Motivational interviewing
Mental health support
Crisis intervention
Crisis management
Substance abuse knowledge
Relationship building
Peer support ethics
Boundary setting
Transportation coordination
Rapport building
Resource navigation
Service navigation
Community service knowledge
Client scheduling
Documentation practices
Appointment scheduling
Arranging transportation
Needs assessment
Intervention planning
Behavioral health support
Emotional support
Coping methods
Community resource knowledge
Positive environment
Group facilitation
Conflict resolution
Issue resolution
Documentation practices
Mental health advocacy
Empathy development
Coping strategies
Staff training
Staff training
Confidentiality practices
Intervention planning
Needs assessment
Patient advocacy
Peer mentoring
Timeline
Mental Health Peer Support Specialist
Center for Life Resources
09.2021 - 09.2025Read More
Rehabilitation Technician
Center for Life Resources
09.2018 - 09.2022Read More
Administrative Clerk
Saint John's Church
01.2015 - 09.2018Read More
Bryant & Stratton College
Associate of Science from Health And Human Services
Read More
Comanche High School
High School Diploma
Read More