Kevin Tinsley
Topeka,KS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
AT&T
02.1999 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Pizza Hut
01.2000 - 01.2003
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Case Manager
Jayhawk Area On Aging
06.1997 - 02.1999
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Arts - General Studies/Human Development/Gerontology
University of Kansas
Lawrence, KSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Delivery Driver
Pizza Hut
01.2000 - 01.2003
Customer Service Representative
AT&T
02.1999 - Current
Case Manager
Jayhawk Area On Aging
06.1997 - 02.1999
Bachelor of Arts - General Studies/Human Development/Gerontology
University of Kansas
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