KEVIN TORRES
Orlando,FL
Summary
Results-driven travel advisor with a strong focus on sales, customer service, and guest satisfaction, experienced in planning and booking customized travel itineraries including flights, accommodations, and activities. Skilled in researching destinations to deliver personalized recommendations tailored to client preferences and budgets, while effectively coordinating with vendors and suppliers to ensure seamless travel experiences. Proven ability to communicate clearly with clients by providing timely updates, managing itinerary changes, and resolving travel-related issues efficiently. Adept at building strong client relationships, generating repeat business, and driving growth through promotional efforts and a customer-first approach that enhances both sales performance and overall guest experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agent
Travelmation
Orlando, FL
07.2025 - Current
- Assisted clients in planning and booking customized travel itineraries, including flights, accommodations, and activities, while providing personalized destination recommendations. Coordinated with vendors to secure reservations and transportation, managed client communications and itinerary updates, and handled inquiries and issues efficiently. Supported business growth through promotional efforts and strong customer service, building lasting relationships and encouraging repeat business.
Lifeguard
Seaworld Themeparks
Orlando, FL
09.2021 - 12.2022
- Ensured guest safety in a fast-paced aquatic environment by monitoring pools and attractions, enforcing safety guidelines, and responding quickly to emergencies. Provided clear communication and excellent customer service to create a safe, enjoyable, and welcoming experience for all visitors.
Driver
Away We Go
Orlando, FL
03.2025
- Provided safe and reliable transportation for guests traveling to airports, cruise ports, and major Orlando destinations. Delivered friendly customer service by assisting with luggage, ensuring timely pickups, and creating a comfortable travel experience.
Valet
SP+ at Walt Disney World
Orlando, FL
09.2022
- Delivered exceptional guest service by greeting visitors, assisting with luggage, and providing information about resort amenities and local attractions. Ensured smooth valet operations by managing vehicles efficiently while creating a welcoming first impression that enhanced the overall guest experience.
Cooks/Cashier
BurgerFi
Kissimmee, FL
07.2019
- Assisted customers by taking orders, handling payments, and ensuring a positive dining experience. Supported kitchen operations by preparing food quickly and accurately in a fast-paced environment, while maintaining quality and safety standards. Collaborated with team members to deliver efficient service during peak hours.
Education
High School Diploma -
FREEDOM HIGH SCHOOL
Orlando, FLEMT Program in Science of Emergency Medical Services - Emergency Medical Technician (EMT) Program
ORANGE COUNTY TECHNICAL COLLEGE- MID FLORIDA TECH
Orlando, FLAssociate in Arts (A.A.) - Hospitality & Tourism Studies
Valencia College
Downtown Orlando, FLSkills
- Service Assistance
- Problem Solving
- Customer Satisfaction
- Conflict Resolution
- Time Management
- Punctual and Reliable
- Customer service and support
- Clean Driving Record
- Flexible Schedule
- Attention to Detail
- Decision Making
- Travel itinerary planning
- Customer relationship management
Certification
EMT Program Completion Certification
Languages
- English
- Spanish
Timeline
Travel Agent
Travelmation
07.2025 - Current
Driver
Away We Go
03.2025
Valet
SP+ at Walt Disney World
09.2022
Lifeguard
Seaworld Themeparks
09.2021 - 12.2022
Cooks/Cashier
BurgerFi
07.2019
High School Diploma -
FREEDOM HIGH SCHOOL
EMT Program in Science of Emergency Medical Services - Emergency Medical Technician (EMT) Program
ORANGE COUNTY TECHNICAL COLLEGE- MID FLORIDA TECH
Associate in Arts (A.A.) - Hospitality & Tourism Studies
Valencia College