Whitley Lapp
Mesa,AZ
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
14
14
years of professional experience
Work History
Travel Agent
Academy Travel And Tours
MESA, AZ
07.2023 - Current
- Assisted customers in selecting the best possible package with the least expense
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered
- Suggested additional services such as car rentals or activities that would enhance a customer's trip
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
Optometric Technician
Val Vista Vision
Gilbert, AZ
07.2015 - 01.2023
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Cleaned and performed minor maintenance on examination equipment and glasses
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed
- Assisted patients in finding correct medications, eyeglasses and contact lenses
- Assisted with lens and glasses creation and packaging
- Maintained smooth patient flow throughout facility, promoting efficient overall operations
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Conducted tonometry or tonography tests to measure intraocular pressure
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success
- Displayed strong telephone etiquette, effectively handling difficult calls.
Process Worker
Special devies inc.
Mesa, AZ
07.2010 - 06.2015
- Sorted and packaged products to prepare for processing or shipment
- Examined final products for conformance with quality and design standards
- Moved items between machines, conveyors and transport equipment to meet production needs
- Maintained inspection-ready facility by monitoring operations and performing housekeeping functions
- Completed quality assurance testing on goods and products.
Education
GED -
East Valley High
Arizona05.2019
Skills
- Patient Interview Expertise
- Contact Lens Evaluation
- Anatomy Expertise
- Instrument Sterilization
- Physician Assistance
- Training & Development
- Flexible Schedule
- Friendly, Positive Attitude
- Computer Skills
- Team Building
- Organizational Skills
- People Skills
- Reliable & Trustworthy
- Active Listening
- Good Work Ethic
- Customer Service
- Leisure travel
- Client networking
- International reservations
- Travel Arrangements
- Hotel Accommodations
- Administrative tasks
- Marketing
- Client Consultations
- Credit card payments
- Itinerary Planning
- High volume environments
- Social Media
- Reservations Management
- Regulatory Compliance
References
References available upon request.
Timeline
Travel Agent
Academy Travel And Tours
07.2023 - Current
Optometric Technician
Val Vista Vision
07.2015 - 01.2023
Process Worker
Special devies inc.
07.2010 - 06.2015
GED -
East Valley High
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