Kevin Torrez
Richmond,Virginia
Summary
A dedicated and motivated worker with a passion for delivering exceptional customer service and making memorable dining experiences. Known for anticipating guest needs, promptly addressing concerns, and quickly resolving any issues. Thrives in fast-paced, high-pressure environments while maintaining a positive attitude and unwavering focus.
Overview
2
2
years of professional experience
Work History
Host/Server
Anita's New Mexico Style
06.2022 - 01.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Packaged carryout orders and handled the cash register.
Food Waiter
Bob Evans Restaurant
02.2023 - 10.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Communicated with kitchen staff to make sure that accurate order preparations were provided.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as silverware, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Food Waiter
Chuy's Tex-Mex Restaurant
10.2023 - 07.2024
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food Waiter
TGI Fridays
08.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Served alcoholic and non-alcoholic beverages in bar environment.
Education
Associate of Applied Science - Criminal Justice
Northern Virginia Community College
Annandale, VA11.2025
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- High-volume dining
- Food presentation
- Age Verification
- Upselling
Gaming, working out, producing music with a mixing board
While growing up, I loved playing video games with my older brother, all the hours lost
Languages
Spanish
Professional Working
Timeline
Food Waiter
TGI Fridays
08.2024 - Current
Food Waiter
Chuy's Tex-Mex Restaurant
10.2023 - 07.2024
Food Waiter
Bob Evans Restaurant
02.2023 - 10.2023
Host/Server
Anita's New Mexico Style
06.2022 - 01.2023
Associate of Applied Science - Criminal Justice
Northern Virginia Community College
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