Trinity Rodriguez
IHOP
Las Vegas,NV
Summary
Dynamic hospitality professional with proven expertise in customer service and cash handling at Hot N Juicy. Recognized for enhancing guest satisfaction through meticulous order accuracy and effective complaint resolution. Strong multitasker committed to maintaining cleanliness and fostering team collaboration, ensuring seamless operations in high-pressure environments.
Work History
Host/Server
- Greeted guests promptly and managed seating to maintain smooth dining room flow.
- Took accurate food and beverage orders using POS system and verified special requests.
- Delivered meals and refilled beverages while monitoring guest satisfaction and table readiness.
- Communicated clearly with kitchen staff to coordinate order timing and reduce service delays.
- Processed cash, card, and mobile payments with accuracy and attention to register procedures.
- Maintained clean dining, service, and beverage areas to support sanitation standards.
- Refilled condiments, silverware, and supplies to keep service stations stocked and organized.
- Assisted coworkers with table setup, guest needs, and shift transitions during busy periods.
Waitress
- Processed cash, card, and mobile payments accurately at high-volume concession points.
- Balanced register drawers and resolved discrepancies following end-of-shift cash procedures.
- Assisted guests with menu selections, pricing questions, and payment issues.
- Maintained clean, organized checkout areas aligned with stadium service standards.
- Verified orders before completion to reduce errors and improve guest satisfaction.
- Followed food safety, alcohol service, and venue policies during transaction handling.
- Restocked front-of-house supplies and supported smooth concession workflow during busy periods.
- Collaborated with team members to deliver fast, consistent service across event operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
- Processed cash, card, and mobile payments accurately at high-volume concession points.
- Balanced register drawers and resolved discrepancies following end-of-shift cash procedures.
- Assisted guests with menu selections, pricing questions, and payment issues.
- Maintained clean, organized checkout areas aligned with stadium service standards.
- Verified orders before completion to reduce errors and improve guest satisfaction.
- Followed food safety, alcohol service, and venue policies during transaction handling.
- Restocked front-of-house supplies and supported smooth concession workflow during busy periods.
- Collaborated with team members to deliver fast, consistent service across event operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Order taking
Attention to detail
Cash handling
Decision-making
Safe food handling
Hospitality service expertise
Handling complaints
Menu recommendations
Payment processing
Service prioritization
Food running
Order accuracy
Accurate money handling
Timeline
Waitress
Hot N Juicy
Read More
Host/Server
IHOP
2023 - 2024Read More
Cashier
Allegiance Stadium
2021 - 2022Read More
Academy of Building Industries
High School Diploma
Read More