Kevin Tran
Field Sevices Technician
Portland,OR
Summary
A hardworking and dedicated technician who has developed extensive knowledge in both MacOS and Windows systems with a knowledge to know how to troubleshoot such issues. I have also developed knowledge in both Jira and Confluence, being able to navigate both to find lost tickets as well as find the right articles for use. Additionally, have developed a rapport with the team and would love to further strengthen and grow both the team and the productivity of FTS.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Field Service Technician
Office Of Information Technology At Portland State
PORTLAND, OR
05.2021 - Current
- Worked in a team focus environment to help faculty and staff of Portland State resolve computer hardware and software issues.
- Help customers troubleshoot software issues and diagnose hardware problems.
Line Cook
Carl's Jr
PORTLAND, OR
09.2020 - 11.2020
- Prepared food for customers through grilling and frying meats.
- Worked with other line cooks to wrap and prepare the food for cashiers to give to the customers.
Line Cook
McDonald's
Portland, OR
09.2017 - 03.2018
I prepared food per the customer specification by grilling and frying meats. I also joined with other line cooks to wrap and prepare the food for the cashiers to send out to the customers.
Education
High School Diploma -
Westview High School
Portland, OR 09.2016 - 06.2020
Computer Science
Portland State University
Portland, OR 09.2020 - Current
Skills
Organization
Workflow Management
Technical Support
Customer Relations
Diagnostics and troubleshooting
Issue escalation
Timeline
Field Service Technician
Office Of Information Technology At Portland State
05.2021 - Current
Line Cook
Carl's Jr
09.2020 - 11.2020
Computer Science
Portland State University
09.2020 - Current
Line Cook
McDonald's
09.2017 - 03.2018
High School Diploma -
Westview High School
09.2016 - 06.2020