Kevin Tucker
Gansevoort,NY
Summary
Licensed Massage Therapist with 4 years of direct experience who has been in the health and wellness sector for nearly 10 years. Kevin has been a knowledgeable Wellness Sales Associate with 2 years of experience, a Breath Coach who helps people with stress management, a Yoga Instructor, and a Wellness Coach. During this time Kevin has been able to build a great network of professional colleagues, mentors, and client relationships.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Complexions Spa For Beauty And Wellness
Saratoga Springs , NY
2019.03 - Current
- Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching, and strengthening.
- Provided safe, effective, and appropriate massage therapy techniques with professionalism and an enthusiastic attitude to maintain 97% customer satisfaction rates.
- Spoke with clients regarding health history, expectations, services, and procedures for over 90% customer satisfaction.
- Maintained clients' treatment records and designed long-term care programs for return clients.
- Worked with rehabilitating and chronically stressed clients to understand needs and provide rehabilitation and stress management services within my scope of practice
Health and Wellness Coach
Take Thesis
Manhattan , New York
2022.04 - Current
- Communicate with clients giving instructions on how to use Thesis nootropics products.
- Assist with goal setting for certain clients to maximize the effects of products as well as improve lifestyle habits related to wellness.
- Aiding clients with account subscriptions, and recurring orders, and answering general questions about the company and nootropics.
- Communicate with an average of 50 - 60 clients per day through Gorgias via telephone, email, SMS, social media, and chats.
- Familiar with Google Calendar, Calendly, Gorgias, Slack, Salesforce, Outerspace, Recharge, Shopify, Shipstation, and Guru.
- Consistently maintaining above-average call volume and customer satisfaction output and review.
Remote Senior Employment Security Clerk
New York State Department Of Labor
Albany , New York
2020.08 - 2022.04
- Maintained personnel clearances in the security system.
- Handled crisis situations calmly and efficiently.
- Processed and maintained an average of 25 to 30 incoming and outgoing calls related to unemployment claims.
- Displayed exceptional customer service and communication skills.
Wellness Sales Associate
General Nutrition Company
Queensbury , NY
2018.02 - 2018.09
- Built strong relationships with members to promote health, wellness, and available services.
- Met or exceeded monthly revenue and training goals.
- Increased customer satisfaction by resolving product or service issues.
- Worked with athletic, overweight, and distressed customers to understand needs and provide exceptional and tailored service.
- Restocked shelves with merchandise, performed nightly closing procedures and was responsible for inventory.
Education
Certificate of Completion - Massage Therapy
Center For Natural Wellness School
Albany, NY10.2018
Associates of Arts And Humanities - Social Sciences
Suny Adirondack Community College
Queensbury, NY05.2014
Skills
• Great understanding of people to people interactions and best ways of getting the most desired outcome for customers and the company.
• Great ability to work within a team as well as lead.
• Great ability to close sales and educate on company products and services.
• Great ability to set and meet goals and take action.
• Great at building customer relationships and loyalty within the company.
• Great time management skills and attention to detail.
• Great ability to manage stress and excel in moments of pressure.
• Highly focused, motivated, and professional with a can do attitude.
Timeline
Health and Wellness Coach
Take Thesis
2022.04 - Current
Remote Senior Employment Security Clerk
New York State Department Of Labor
2020.08 - 2022.04
Massage Therapist
Complexions Spa For Beauty And Wellness
2019.03 - Current
Wellness Sales Associate
General Nutrition Company
2018.02 - 2018.09
Certificate of Completion - Massage Therapy
Center For Natural Wellness School
Associates of Arts And Humanities - Social Sciences
Suny Adirondack Community College
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