Kevin Tucker
Gansevoort,NY
Summary
Licensed Massage Therapist with 4 years of direct experience who has been in the health and wellness sector for nearly 10 years. Kevin has been a knowledgeable Wellness Sales Associate with 2 years of experience, a Breath Coach who helps people with stress management, a Yoga Instructor, and a Wellness Coach. During this time Kevin has been able to build a great network of professional colleagues, mentors, and client relationships.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Complexions Spa For Beauty And Wellness
Saratoga Springs , NY
03.2019 - Current
- Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching, and strengthening.
- Provided safe, effective, and appropriate massage therapy techniques with professionalism and an enthusiastic attitude to maintain 97% customer satisfaction rates.
- Spoke with clients regarding health history, expectations, services, and procedures for over 90% customer satisfaction.
- Maintained clients' treatment records and designed long-term care programs for return clients.
- Worked with rehabilitating and chronically stressed clients to understand needs and provide rehabilitation and stress management services within my scope of practice
Health and Wellness Coach
Take Thesis
Manhattan , New York
04.2022 - Current
- Communicate with clients giving instructions on how to use Thesis nootropics products.
- Assist with goal setting for certain clients to maximize the effects of products as well as improve lifestyle habits related to wellness.
- Aiding clients with account subscriptions, and recurring orders, and answering general questions about the company and nootropics.
- Communicate with an average of 50 - 60 clients per day through Gorgias via telephone, email, SMS, social media, and chats.
- Familiar with Google Calendar, Calendly, Gorgias, Slack, Salesforce, Outerspace, Recharge, Shopify, Shipstation, and Guru.
- Consistently maintaining above-average call volume and customer satisfaction output and review.
Remote Senior Employment Security Clerk
New York State Department Of Labor
Albany , New York
08.2020 - 04.2022
- Maintained personnel clearances in the security system.
- Handled crisis situations calmly and efficiently.
- Processed and maintained an average of 25 to 30 incoming and outgoing calls related to unemployment claims.
- Displayed exceptional customer service and communication skills.
Wellness Sales Associate
General Nutrition Company
Queensbury, NY
02.2018 - 09.2018
- Built strong relationships with members to promote health, wellness, and available services.
- Met or exceeded monthly revenue and training goals.
- Increased customer satisfaction by resolving product or service issues.
- Worked with athletic, overweight, and distressed customers to understand needs and provide exceptional and tailored service.
- Restocked shelves with merchandise, performed nightly closing procedures and was responsible for inventory.
Education
Certificate of Completion - Massage Therapy
Center For Natural Wellness School
Albany, NY10.2018
Associates of Arts And Humanities - Social Sciences
Suny Adirondack Community College
Queensbury, NY05.2014
Skills
Great understanding of people to people interactions and best ways of getting the most desired outcome for customers and the company
Great ability to work within a team as well as lead
Great ability to close sales and educate on company products and services
Great ability to set and meet goals and take action
Great at building customer relationships and loyalty within the company
Great time management skills and attention to detail
Great ability to manage stress and excel in moments of pressure
Highly focused, motivated, and professional with a can do attitude
Timeline
Health and Wellness Coach
Take Thesis
04.2022 - Current
Remote Senior Employment Security Clerk
New York State Department Of Labor
08.2020 - 04.2022
Massage Therapist
Complexions Spa For Beauty And Wellness
03.2019 - Current
Wellness Sales Associate
General Nutrition Company
02.2018 - 09.2018
Certificate of Completion - Massage Therapy
Center For Natural Wellness School
Associates of Arts And Humanities - Social Sciences
Suny Adirondack Community College
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