Kevin Turner
Homewood,IL
Summary
Productive Floor Technician with proven history of completing tasks quickly without disrupting workers. Dedicated to maintaining professionalism and best-in-class work ethic. Trained in [Type] equipment maintenance and [Type] floor repairs. Hardworking Carpet Technician with [Number] years in flooring industry. Completed carpet installations in residential and commercial buildings. Strong work ethic and excellent measurement and installation skills leading to quality results.
Overview
18
18
years of professional experience
Work History
Floor Technician 2
Advocate Christ Medical Center
Oak Lawn, IL
09.2006 - 12.2020
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
- Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
- Reduced facility maintenance costs by effectively maintaining and repairing floor care equipment.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Customer Service Representative
Unicare Health Insurance
Bolingbrook, IL
09.2002 - 03.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Architectural Drafting Technology
Chicago State University
Chicago, ILHigh School Diploma -
Luther South High
Chicago, IL05.1980
Skills
- Hardware and Software Installation
- Operating System Installation
- Software Installation
- System Upgrades
- Hardware Installation
- Application Installations
Accomplishments
Recorded in studio as a musician with various artist
Completed home classes on audio mixing and music software
My customer service did require some data entry
Music software and audio engineering in studios and home /musician
Recording Vocals and tracking Music using music software
Mixing and mastering using music software plugins
upgrade computer needs... operating system ,hardware, memory ,internal drives etc.
Timeline
Floor Technician 2
Advocate Christ Medical Center
09.2006 - 12.2020
Customer Service Representative
Unicare Health Insurance
09.2002 - 03.2004
No Degree - Architectural Drafting Technology
Chicago State University
High School Diploma -
Luther South High