Joshua Babl
Jerome,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
PC Technician 2
In-Shore Technologies
2022.05 - Current
- Responded to support requests though from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office and lab PCs, networks and mobile devices .
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Performed system updates for Windows hosts and virtual machines.
- Deployed wireless infrastructure from CISCO Meraki and Unifi products.
- Responsible for user accounts: via Active Directory, Google Admin, and other required software.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed student Chromebooks through Google Admin and handled Chromebook repairs when needed.
Server
Red Lobster
2011.11 - 2022.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Certified trainer and would walk new employees through the onboarding process.
- Trained new employees on various positions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Computer Science
University of Pittsburgh - Johnstown
Johnstown, PA04.2022
Associate of Science - Computer Science
Pennsylvania Highlands Community College
Johnstown, PA04.2019
Skills
- Network configuration
- Hardware upgrades
- Hardware Installation
- Software Updates
- Hardware Repair
- Software Installation
- System diagnostics
- Virus Removal
- Help Desk Operations
- Desktop Technical Support
- Virtualization Technologies
- Technical Support
Hiking/Backpacking
Started out as something to do during covid. My best friend got me hooked. I have hiked up Mt. Washington in the White Mountains in New Hampshire. Recently over the 4th of July this year, I did a three day backpacking trip on the Laurel highlands hiking trail from Ohiopyle to Seven Springs. I am hoping to be able to complete the entire trail at some point in my life.
Timeline
PC Technician 2
In-Shore Technologies
2022.05 - Current
Server
Red Lobster
2011.11 - 2022.06
Bachelor of Science - Computer Science
University of Pittsburgh - Johnstown
Associate of Science - Computer Science
Pennsylvania Highlands Community College
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