Kevin Vargas
Lynbrook,NY
Summary
Adept at critical decision-making and fostering strong relationships, I significantly enhanced team efficiency and customer loyalty at MNC Performance. My expertise spans emergency response with FDNY to advanced automotive diagnostics, showcasing a blend of technical proficiency and a team player mentality. Achievements include mentoring new firefighters and leading by example in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Firefighter
FDNY
12.2016 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural ladder trucks, and service vehicles to aid in rescue operations.
Service Advisor
MNC Performance
01.2015 - 02.2018
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Worked with third party warranties and insurances to provide itemized bills including part numbers, labor times and any additional items needed.
Automotive Technician
MNC Performance
05.2012 - 02.2015
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshoot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician Apprentice
Bmw Of Bayside
01.2011 - 04.2012
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
Automotive Technician Apprentice
Impressive Auto
09.2009 - 12.2010
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Increased shop efficiency by maintaining a clean, organized workspace and properly storing tools and equipment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Cardinal Hayes High School
Bronx, NY06.2007
Skills
- Decision-Making
- Multilingual Abilities
- Flexible and Adaptable
- Relationship building and management
- Attention to Detail
- Team player mentality
- Strong Work Ethic
- Customer Relationship Management
Timeline
Firefighter
FDNY
12.2016 - Current
Service Advisor
MNC Performance
01.2015 - 02.2018
Automotive Technician
MNC Performance
05.2012 - 02.2015
Automotive Technician Apprentice
Bmw Of Bayside
01.2011 - 04.2012
Automotive Technician Apprentice
Impressive Auto
09.2009 - 12.2010
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
High School Diploma -
Cardinal Hayes High School
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