Kevin Vargas
Port Arthur
Overview
3
3
years of professional experience
Work History
Service Representative
HEB Grocery Store
12.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Porter
The ITEX Group
07.2023 - 10.2023
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
Cashier/Customer Service
Lowe's Home Improvement
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Host
Saltgrass Steakhouse
05.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High school diploma -
Memorial High School
Port Arthur, TX05.2022
Skills
- Porter Experience
- Host/Hostess
- Cleaning Experience
- Custodial Experience
- Cash register
- Cash handling
- Computer proficiency
- Team development
- Organization
- General labor
- Product knowledge
- Order fulfillment
- Loading and unloading
- Shelf stocking
- Maintenance
- Painting and patching
- Waste disposal management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional worker with experience in ensuring smooth operations and meticulous attention to detail. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in handling and organizing packages, maintaining clean and safe environments, and providing excellent customer service. Known for positive attitude, strong work ethic, and effective communication skills.
Timeline
Service Representative
HEB Grocery Store
12.2023 - Current
Porter
The ITEX Group
07.2023 - 10.2023
Cashier/Customer Service
Lowe's Home Improvement
08.2022 - 05.2023
Host
Saltgrass Steakhouse
05.2022 - 08.2022
High school diploma -
Memorial High School
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