Kevin Ward
College Station,TX
Summary
Dependable retail professional with experience supporting front-end operations, cash handling, and member service in a fast-paced warehouse setting. Known for strong customer service, quick problem solving, and clear communication. Proven ability to coach teams, manage schedules, and maintain clean, organized selling areas.
Overview
9
9
years of professional experience
Work History
Front End Asst. Manager
Costco
College Station, Texas
03.2024 - Current
- Assisted Costco members at front end with checkout and payment questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built strong relationships with customers through excellent customer service practices.
- Handled cash transactions and ensured accuracy when entering payments into system.
- Ensured accurate receipt inspection and guided members through warehouse exit procedures.
- Supervised team schedules, coaching, and daily shift assignments.
- Directed warehouse operations to support Costco member service standards.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Night Merchant Manager
Costco
College Station, Texas
02.2018 - Current
- Managed Costco merchandise assortments across warehouse departments.
- Monitored inventory levels to inform Costco assortment planning.
- Streamlined stock replenishment processes to enhance product availability.
- Coached team members on best practices, fostering a collaborative work environment.
- Resolved customer concerns quickly to support loyalty and improve shopping experience.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Assisted customers with product selection based on their needs and preferences.
Education
Associate of Arts - Music Production Technology
Los Angels Film School
Los Angeles, CA06-2025
Skills
- Front end operations
- Cash handling
- Merchandise stocking
- Store recovery
- Team supervision
- Excellent Customer service
- Customer relationship management
- Active listening
- Problem solving
Timeline
Front End Asst. Manager
Costco
03.2024 - Current
Night Merchant Manager
Costco
02.2018 - Current
Associate of Arts - Music Production Technology
Los Angels Film School