Kevin Watson
Zanesville,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Case Mananger
Quality Moments
Zanesville, OH
10.2024 - Current
- Educated clients about mental health conditions, medications and self-care techniques.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained accurate case records and documentation according to agency guidelines.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Coach
Walmart
Coshocton, OH
10.2020 - 10.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Store Manager
Walmart
Macedonia, OH
01.2020 - 10.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Co Manager
Walmart
Zanesville, OH
10.2017 - 12.2019
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw daily operations, maintenance and administration of various properties.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Area Manager of Logistics
Walmart Distribution Center
Grove City, OH
01.2017 - 10.2017
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
- Examined merchandise to verify price and display alignment.
Tire Lube Express Manager
Walmart
Dublin, OH
06.2001 - 08.2002
- Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Documented technical and system work performed for each vehicle on repair order.
- Ordered parts to maintain inventory levels, effectively decreasing wait times on repairs.
Asset Protection Manager
Walmart
Zanesville, OH
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Built cross-functional relationships with business partners to reduce losses.
- Participated in securing program special projects to aid division with better practice delivery.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Assistant Manager
Walmart
Reynoldsburg, OH
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Law Enforcement
Mid-East Career Center
Zanesville, OH06.1993
High School Diploma -
Zanesville High School
Zanesville, OH06.1993
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Program implementation
Timeline
Case Mananger
Quality Moments
10.2024 - Current
Coach
Walmart
10.2020 - 10.2021
Store Manager
Walmart
01.2020 - 10.2020
Co Manager
Walmart
10.2017 - 12.2019
Area Manager of Logistics
Walmart Distribution Center
01.2017 - 10.2017
Tire Lube Express Manager
Walmart
06.2001 - 08.2002
Asset Protection Manager
Walmart
Assistant Manager
Walmart
Law Enforcement
Mid-East Career Center
High School Diploma -
Zanesville High School
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