Kevin Weller
Hastings
Summary
Dedicated professional with a focus on business planning and operations oversight. Known for fostering customer satisfaction and training staff to achieve operational goals, ready to leverage expertise to enhance business performance.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Weller Home Improvements
Hastings, NY
09.2016 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw project planning, coordinating schedules and resources for timely completion.
- Developed strong client relationships, enhancing customer satisfaction and repeat business.
- Trained and mentored staff, fostering skill development and operational excellence.
- Implemented cost-saving measures, optimizing resource utilization without compromising quality.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
High School Diploma -
John C. Birdlebough
Phoenix, NY06-1980
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Operations oversight
- Budget development
Timeline
Owner/Operator
Weller Home Improvements
09.2016 - Current
High School Diploma -
John C. Birdlebough