Lumetra
Kevin Wong
San Francisco,CA
Summary
Accomplished Senior Manager with over 20 years of diverse experience in software deployment/support and a proven track record in project and product management, Deeply passionate about creating innovative solutions that solve user needs and drive business growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Manager, Support & Enablement
Gap Inc.
03.2018 - Current
- Robust problem-solving skills
- Proven experience in launching software/business processes adoption rate within first 3 weeks of deployment
- Passionate about leading with clarity and kindness, running towards change and solving for business
- Proven track record of building relationships with stakeholders across the company and identifying opportunities to enhance or improve processes
- Leader of cross-functional team by facilitating clear communication of technical requirements to non-technical stakeholders and vice versa, fostering collaboration, efficiency, and ensuring successful project delivery through effective expectation management
- Provide software support for internal/external business partners and contribute in defining business processes
- Create Forms, Workflows, identify integration points, manage security settings, SOX controls.
Manager, Systems & Reporting
Gap Inc
02.2016 - 03.2018
- Establish and nurture relationships with global business partners, delivering comprehensive support and training both in person and remotely to ensure seamless collaboration and effective knowledge transfer across geographical boundaries
- Collaborate with internal audit team to develop SOX (Sarbanes-Oxley) control guardrails and reporting mechanisms for supported software and processes, ensuring compliance and mitigating risks effective
- Generated both standard and custom reports to succinctly summarize business, financial, and economic data, providing stakeholders with actionable insights to support strategic decision-making and optimize operational performance.
Sr. Analyst
Gap Inc
10.2010 - 02.2016
- Facilitated onboarding process for new users by provisioning their access and providing comprehensive system training to ensure proficiency in utilizing tools
- Prompt and effective software troubleshooting support to address any issues ensuring minimal disruption productivity.
Web Producer
Lumetra Inc
05.2009 - 08.2010
- Managed website to ensure data accuracy and optimized search functionality, implementing robust data validation processes and enhancing search algorithms to provide users with reliable information retrieval and seamless browsing experience.
Technical Project Manager
Lumetra Inc
08.2007 - 08.2008
- Collaborated with stakeholders to gather business requirements for creating tools enabling end users to retrieve and submit medical information
- Designed user-friendly interfaces and functionalities aligning with regulatory standards, ensuring secure and efficient access to medical data.
Business System Analyst III
Aircraft Technical Publishers
03.2005 - 08.2007
- Evaluated existing hardware infrastructure and recommended upgrades or replacements to improve accuracy and processing time, considering compatibility with existing systems.
Content Repository Manager
Aircraft Technical Publishers
10.1999 - 03.2005
- Managed and developed team of 23 document processors, providing leadership, guidance, and professional development opportunities to ensure high-quality performance and accuracy.
Education
Bachelor of Science - Criminal Justice Administration
San Diego State University
San Diego, CASkills
- Ruthless Prioritization
- Impeccable Digital Organization
- Calm under Pressure
- Results Driven
- Trusted Communication
- Determined Resourcefulness
- Solutions Oriented
- Strategic Anticipation & Multi-Tasking
- Comfortable with Ambiguity
Certification
Certified Lucernex Administrator
Personal Information
Title: Sr. Manager, Planning Process and Systems
Software
TriRiga
Stibo
Oracle
Jira
Confluence
MySQL
Mongo
ServiceNow
Timeline
Senior Manager, Support & Enablement
Gap Inc.
03.2018 - Current
Manager, Systems & Reporting
Gap Inc
02.2016 - 03.2018
Sr. Analyst
Gap Inc
10.2010 - 02.2016
Web Producer
Lumetra Inc
05.2009 - 08.2010
Technical Project Manager
Lumetra Inc
08.2007 - 08.2008
Business System Analyst III
Aircraft Technical Publishers
03.2005 - 08.2007
Content Repository Manager
Aircraft Technical Publishers
10.1999 - 03.2005
Bachelor of Science - Criminal Justice Administration
San Diego State University
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