KEVIN W VINES
Sherwood,AR
Summary
Experienced in handling customer interactions and resolving issues promptly. Utilizing strong communication skills and empathy, I build solid customer relationships. With a proven track record of maintaining high levels of customer satisfaction, dedicated to fostering loyalty and ensuring a positive experience for all.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
White Cap Construction Supply Inc.
North Little Rock, AR
05.2022 - 03.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Worked directly with vendors to get up to date pricing and availability.
- Worked directly with account managers to make sure orders were fulfilled and delivered in a timely manner.
Benefits Analyst
Transformation & Shared Services - Employee Benefits Division
Little Rock, AR
06.2019 - 04.2022
- Inbound / Outbound Call Center Agent for Health Insurance
- Maintained compliance with Annual HIPAA Compliance Training
- Had a positive and professional relationship with Health Insurance Reps from State agencies and Public Schools
- Monitored, updated and made changes to inbound files to ensure that all data in the ARBenefits system was correct and up to date
- Able to de-escalate calls to avoid escalating to supervisors or managers
- Worked under limited supervision to ensure that all tasks and job duties were performed
Customer Advocate
Verizon Wireless
Little Rock, AR
01.2013 - 10.2018
- Analyzed inbound calls for customer accounts to ensure the best solution regarding billing, equipment and network
- Promoted Verizon Wireless products and services
- Experienced in de-escalating customer issues within a challenging work environment
- Provided proficient customer service by being cross-trained in different areas to ensure that there was a one call resolution, instead of customers needing to be transferred to other departments
Supervisor
US Airways
Little Rock, AR
03.2011 - 01.2013
- Supervised a team of 12 employees
- Delegated responsibilities to the team on a day to day basis
- Ensured that all aircraft forms, logs and reports were completed
- Calculated load weights for aircraft compartments by using charts and load sheets
- Produced a shift bid that maximized coverage when needed during peak times
- Monitored flight arrivals and departures
Painter
Self Employed
01.2003 - 03.2011
- Painted Residential and Commercial Property
Education
High School -
Southwood High School
Shreveport, LASkills
- Microsoft Word
- Excel
- Data analysis
- Relationship building
- Employee relations
- Verbal and written communication
Timeline
Inside Sales Representative
White Cap Construction Supply Inc.
05.2022 - 03.2025
Benefits Analyst
Transformation & Shared Services - Employee Benefits Division
06.2019 - 04.2022
Customer Advocate
Verizon Wireless
01.2013 - 10.2018
Supervisor
US Airways
03.2011 - 01.2013
Painter
Self Employed
01.2003 - 03.2011
High School -
Southwood High School