Kevin Yang
Plano
Summary
Dynamic sales professional with a proven track record at Watches of Switzerland Group, excelling in goal setting and exceptional customer service. Leveraged persuasive techniques to convert casual shoppers into loyal customers, achieving significant sales growth. Skilled in performance analysis and building effective relationships, consistently exceeding sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rolex Advisor
Watches of Switzerland Group
12.2024 - 09.2025
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
- Demonstrated features, answered questions and offered solutions.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Representative
Seiko Taiwan Co., Ltd
10.2023 - 04.2024
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Event Coordinator
W Hotel Taipei
06.2022 - 10.2023
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed detailed event reports, documenting all aspects of each event.
- Utilized social media to promote events and increase attendance.
- Produced concept plans for high-profile corporate meetings and events.
Sales Associate
Noseway International Co. Taipei
03.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
F&B Server
Hotel La Florida
03.2018 - 09.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assist tourists, and act as the communication bridge between the clients and the team
Server/Host
Japon Steak House & Sushi
02.2015 - 04.2016
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
BBA - Sales&Marketing
Les Roches Global Hospitality Education
Crans-Montanta, Switzerland02-2022
High School Diploma -
Plano West Senior High School
Plano,TX06-2015
Skills
- Goal setting
- Persuasion techniques
- Research
- Performance analysis
- Conflict resolution
- Critical thinking
- Retail store operations
- Scheduling
- Effective relationship building
- Professional appearance
- Sales support
- Sales target achievement
- Excellent customer service
- Exceptional communication
- Interpersonal skills
Certification
- Bronze Certification for Taste of Japan
- Sushi & Authentic Japanese Cuisine
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Interests
- Wine Tasting
- Animal Welfare Advocacy
- Cooking
- Music (Saxophone, Piano)
- Golf
Timeline
Rolex Advisor
Watches of Switzerland Group
12.2024 - 09.2025
Sales Representative
Seiko Taiwan Co., Ltd
10.2023 - 04.2024
Event Coordinator
W Hotel Taipei
06.2022 - 10.2023
Sales Associate
Noseway International Co. Taipei
03.2020 - 06.2022
F&B Server
Hotel La Florida
03.2018 - 09.2019
Server/Host
Japon Steak House & Sushi
02.2015 - 04.2016
BBA - Sales&Marketing
Les Roches Global Hospitality Education
High School Diploma -
Plano West Senior High School
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