Maxine Bernal
Downey,CA
Summary
Recent Business Administration graduate with a concentration in Marketing from the University of California, Riverside. Bilingual in English and Spanish with a strong foundation in customer service, social media, and administration principles. Eager to grow professionally in the marketing and administration field, leveraging skills in creativity, communication, and determination. Skilled at collaborating in team settings and dedicated to delivering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Rolex Experience Liason
Bhindi Jewelers
Artesia, CA
01.2024 - Current
- Delivered high-end customer service, implementing Rolex’s hospitality program and maintaining a positive client experience.
- Managed CRM reporting, client inquiries, and weekly review monitoring for two Bhindi Jewelers locations.
- Maintained an organized database and handled luxury brand gifts and inventory management.
- Processed transactions accurately and upheld showroom presentation and client hospitality.
- Administered client’s inquiries daily via email, ensuring professional communication within 24hr resolution time.
Digital Marketer
Rise Up Podcast
San Pedro, CA
07.2023 - 08.2023
- Oversaw social media accounts, coordinated image licensing, and redesigned logos and business cards.
- Selected visual themes and color schemes to enhance branding and engagement.
Dance Instructor
Stepping Out Dance Studio
Santa Fe Springs, CA
09.2021 - 12.2021
- Developed choreography and instructed dance classes for children and teens, fostering a supportive learning environment.
- Engaged in consistent communication with parents about students’ progress and maintained studio standards.
Education
Bachelor of Science - Business Administration, Marketing Concentration
University of California, Riverside
Riverside, CA06.2023
Skills
- Spanish - Native
- English - Native
- Attention to detail
- Creativity
- Team collaboration
- Goal setting
- Conflict mediation
- Excellent communication
- Team leadership
- Adaptability
- Determination
- Organization
- Time management
- Reliable
- Discipline
Timeline
Rolex Experience Liason
Bhindi Jewelers
01.2024 - Current
Digital Marketer
Rise Up Podcast
07.2023 - 08.2023
Dance Instructor
Stepping Out Dance Studio
09.2021 - 12.2021
Bachelor of Science - Business Administration, Marketing Concentration
University of California, Riverside