Kevin Zamora
Laredo
Summary
Dynamic professional with extensive experience in law enforcement and security, including a role as a Community Service Officer with the City of Laredo. Proven ability to manage critical situations with calmness and utilize advanced communication skills. Proficient in Word Processing and Excel, ensuring efficient operations and documentation. Committed to maintaining safety and compliance.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Community Service Officer
City of Laredo - Police Department
Laredo
09.2025 - Current
- Assisted with traffic control at special events, including parades and sporting events.
- Enforced parking regulations by issuing citations and towing vehicles as necessary.
- Attended training sessions on police procedures, first aid, CPR certification, and self-defense techniques.
- Provided citizens with information on local laws, regulations, and available community resources.
- Operated and maintained departmental equipment and vehicles for community service readiness.
- Managed non-emergency calls for service, ensuring timely responses to residents' needs.
- Utilized radio communication systems for incident reporting and receiving dispatch instructions.
- Maintained logs of all activities performed while on duty.
Telecommunicator 1
City of Laredo – Police Department
Laredo
06.2024 - 09.2025
- Sets priorities among incoming events and dispatches the police to necessary locations using both radios and computers. Send police, fire, and emergency medical services to the scene. Track the status of police, fire, and ambulance units.
- Maintains radio contact to ensure accurate status of the exact location of equipment and personnel.
- Receives and transmits telephone and radio emergency calls, as well as non-emergency calls, complaints, and inquiries from the public. Offer calm and reassuring support to callers in stressful situations. Give pre-arrival instructions for emergency medical situations.
- Use computer-aided dispatch systems to accurately record and relay critical information.
Armed Courier / Driver
Rochester Armored Car Co. Inc.
Laredo
01.2024 - 06.2024
- Pick-up and deliver valuables and confidential materials in armored vehicle (Cash Handling).
- Safely operate motor vehicles in severe weather conditions.
- Provided outstanding customer service in a professional manner during valuables transfers.
- Maintain vigilant of surroundings for any danger while safeguarding valuables.
- Maintain up-to-date route report of each delivery and pickup.
- Regularly carry 50 lbs. or more.
Commissioned Security Officer Supervisor / Administrative Supervisor
Acosta Security Patrol & Services, Inc.
Laredo
01.2018 - 06.2024
- Supervise, organize, and manage the activities of 12 employees through 5 warehouses to ensure that the work is accomplished in a manner that is consistent with organizational requirements.
- Create employee schedules to meet departmental needs.
- Monitor operations to ensure employees comply with administrative policies and procedures as well as government regulations.
- Manage departmental budget, bank transactions, process payroll and handle flow of cash.
- Supervise human resources processes to include interviews, selections, background check, and made sure all requirements were met in accordance with Texas Department of Public Safety.
- Train employees in operating proceedings and state requirements to include unarmed and armed training requirements.
- Coordinate meetings between company and customers to meet state and federal requirements.
- Maintain reports and process documentation for business records.
- Participated in the annual inspection given by the Texas Department of Public Safety in which all requirements were met at 100%.
- Research and gather information to comply with state licensing and insurance requirements.
Commissioned Security Officer Supervisor
Acosta Security Patrol & Services, Inc.
Laredo
01.2018 - 06.2024
- Monitor and authorize entrance and departure of truck drivers and other persons to maintain security of premises through patrolling grounds or CCTV camera footage.
- Write daily activity report and irregularities, such as equipment or property damage, presence of unauthorized persons or unusual occurrences.
- Inspect and safeguard industrial and commercial premises, buildings, property, and equipment to prevent and detect signs of intrusion.
- Respond to any emergent situation that may arise in a timely manner; maintain control and diffuse any matters that may occur.
- Deescalate heightened arguments through interpersonal communication or following procedure to direct incident to local police.
- Follow Customs Trade Partnership Against Terrorism (CTPAT) guidelines on how to properly inspect 18-wheeler trailers.
- Reviewing customs documents at gate, such as DODA/Pedimento, to make sure correct trailer is leaving to Mexico.
- Know CTPAT procedures for various initiatives including fire prevention, traffic control, and accident investigations.
- Checking in and escorting visitors around the premise.
Armed Security Officer
Centerra Group, LLC.
Laredo
11.2023 - 12.2023
- Escort of detainees in federal custody while present at medical treatment facilities, courtrooms, detention facilities, and any other guard services.
- Serve detainees prepared meals as required or directed.
- Conduct searches of holding cells and/or detainees.
- Provide security/escort at local medical facilities, for the duration of the detainee’s hospital care, restricting unauthorized public access to detainees.
- Provide security as directed by TOMs to various locations throughout the facility.
- Enforce regulations and procedures designed to prevent breaches of security, exercise judgement and uses discretion in responding to incidents and emergencies.
- Take charge of post assigned by securing and protecting personnel and property for which you are responsible until properly relieved.
- Report all violations of orders that must be enforced.
- Alarm superiors in case of disorder or emergency.
- Report unusual events that threaten security or endangers life or property.
- Take reasonable counteraction to save life and property or lessen danger.
Scorekeeper, Admission Ticket Seller, & Concession Stand
Boys & Girls Club of Laredo
Laredo
08.2014 - 04.2018
- Worked 12-hour shifts to ensure players, visitors and staff had a great experience during basketball or volleyball games/tournaments.
- Diffuse arguments between parents and referees to ensure children’s safety.
- Kept scoreboard accurate during games to ensure proper winner was announced.
- Kept accurate statistics and athletic records.
- Worked with game officials to ensure the game rules were observed.
- Provided outstanding customer service to customers entering the facility.
- Collected payments (cash handling), answered client inquiries, and provided information.
Education
Bachelor’s degree - Bachelor of Science in Criminal Justice
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo, TX12.2022
High School Diploma -
RAYMOND & TIRZA MARTIN HIGH SCHOOL
Laredo, TX05.2018
Skills
- Word Processing
- Excel Spreadsheet
- PowerPoint
- Outlook
- Adobe Acrobat
References
- Israel Santillan, Instructor, Laredo College Police Academy, (956)-286-7175, israelsantillan@yahoo.com
- Hector Noyola Jr., Varsity Basketball Coach, Laredo ISD, (956) 206-7909, hnoyola001@laredoisd.org
- Jose Cruz IV, Driver License – Office Supervisor, TX DPS, (956) 436-8120, jose.cruz@dps.texas.gov
- David Gongora, Special Agent, Drug Enforcement Administration, (956) 740-8623, david.f.gongora@dea.gov
- Blanca H. Rodriguez, CEO, Acosta Security Patrol & Svcs. Inc, (956) 236-3732, acosta.security.patrol@gmail.com
Language Skills
English
Professional
Spanish
Professional
Certification
CPR Certified
Timeline
Community Service Officer
City of Laredo - Police Department
09.2025 - Current
Telecommunicator 1
City of Laredo – Police Department
06.2024 - 09.2025
Armed Courier / Driver
Rochester Armored Car Co. Inc.
01.2024 - 06.2024
Armed Security Officer
Centerra Group, LLC.
11.2023 - 12.2023
Commissioned Security Officer Supervisor / Administrative Supervisor
Acosta Security Patrol & Services, Inc.
01.2018 - 06.2024
Commissioned Security Officer Supervisor
Acosta Security Patrol & Services, Inc.
01.2018 - 06.2024
Scorekeeper, Admission Ticket Seller, & Concession Stand
Boys & Girls Club of Laredo
08.2014 - 04.2018
Bachelor’s degree - Bachelor of Science in Criminal Justice
TEXAS A&M INTERNATIONAL UNIVERSITY
High School Diploma -
RAYMOND & TIRZA MARTIN HIGH SCHOOL