Kevina Archie
Humble,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Aircraft Cleaner accomplished at cleaning various-sized aircraft and readying aircraft for next flight. Consistently follows instructions and manages safety of aircraft by reporting any noticed problems immediately. Excellent mechanical aptitude coupled with professionalism. Organized Aircraft Cleaner with sound knowledge of disinfection and cleaning practices. Expertise in FAA, TSA and airline company rules and regulations. Reads and effectively interprets safety rules and technical documents.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Primary Service
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Asurion
03.2019 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cabin Cleaning Agent
G2 Secured Staff
06.2016 - 03.2019
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Equipped cabin following checklist covering food, passenger and crew items.
- Maintained, cleaned and sanitized interior of aircraft.
- Safely used chemicals and other cleaning equipment.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Accurately stocked aircraft inventory.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Maintained accurate documentation of performed work and completed tasks.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
Education
GED -
Gary Job Corp
San Marcos, TX08.2010
Skills
- Customer Relations
- Staff Training
- Microsoft Word
- Senior Leadership Support
- Microsoft Excel
- Credit Card Payment Processing
- Report Transcription
- Active Listening
- Cleaning Equipment Operations
- Pockets Replenishment
- Aircraft Cockpit Cleaning
- Mirror and Lavatories Cleaning
- Social Perceptiveness
Timeline
Customer Service Representative
Primary Service
09.2022 - Current
Customer Service Representative
Asurion
03.2019 - 09.2022
Cabin Cleaning Agent
G2 Secured Staff
06.2016 - 03.2019
GED -
Gary Job Corp
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