Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Kevin C. Kelley

Greer,South Carolina

Summary

Experienced insurance professional dedicated to delivering exceptional service. Skilled in conducting thorough coverage investigations and evaluating complex bodily injury claims. Proficient in analyzing loss facts to determine accurate settlements. Recognized as a valuable resource for insureds, providing expert guidance and support throughout the claims process.

Overview

22
22
years of professional experience

Work History

Claims Specialist Lead

Progressive Insurance
09.2003 - Current
  • Conducted complex coverage investigations, to include reviewing policy language, taking recorded statements, and coordinating with outside coverage counsel.
  • Conducted thorough reviews of high value injury claims, to ensure accurate evaluations, and provide timely claims resolutions.
  • Oversaw the handling of litigated files, by coordinating with both Defense Counsel and Progressive Insureds.

Claims Specialist Senior - Litigation

Progressive Insurance
12.2022 - 09.2023
  • Investigated coverage and liability by reviewing and evaluating photos, recorded statements, medical records, and police reports.
  • Conducted interviews with claimants, witnesses, insured, injured parties, attorneys, and police officers.
  • Prepared claim status reports containing thorough claims evaluations, reserving, negotiations, and legal recommendations.
  • Participated in lawsuit reviews by presenting files for discussion with defense attorneys, managers, and our Insureds.
  • Attended mediations, depositions, pre-trial and settlement conferences, and trials as required.


Claims Generalist - ARBI

Progressive Insurance
07.2021 - 12.2022
  • Make coverage and liability determinations.
  • Estimated the cost of treatment and/or appropriate compensation for injured parties.
  • Ensure accurate reserving.
  • Conduct thorough investigations of bodily injury claims to ensure accurate evaluations are completed.
  • Negotiated with attorneys and their clients to bring claims to settlement.
  • Work with attorneys to obtain executed release to protect our insureds against future liability.

Commercial Liability Adjuster

Canal Insurance Company
10.2019 - 07.2021
  • Conducted thorough coverage investigations relating to commercial trucking losses.
  • Completed complex claims evaluations, to include bodily injuries, downtime, cargo, and environmental losses.
  • Worked with large commercial trucking carriers to help mitigate losses.
  • Coordinated environmental remediation efforts directly related to commercial trucking losses.


Police Sergeant

Coral Gables Police Department
03.2003 - 10.2019
  • Conducted criminal investigations, while on scene, or in a follow up capacity.
  • Oversaw the Field Training Program, which included the coordination of training, certification, and staffing allocation of new Police recruits.
  • Supervised a Patrol squad, to include completing performance evaluations, scene supervision, report reviews, and completing performance evaluations.

Education

Bachelor of Arts - Criminal Justice

Quinnipiac University
Hamden, CT
12-2023

Associate of Arts - Criminal Justice

Holyoke Community College
Holyoke, MA
05-2001

High School Diploma -

Easthampton High School
Easthampton, MA
05-1999

Accomplishments

  • 2024 Graduate of the Progressive ADP program.
  • 2023 Large Loss/Litigation Qualified Substitute for SC/NC/VA.
  • AIC Certification from The Institutes

Timeline

Claims Specialist Senior - Litigation

Progressive Insurance
12.2022 - 09.2023

Claims Generalist - ARBI

Progressive Insurance
07.2021 - 12.2022

Commercial Liability Adjuster

Canal Insurance Company
10.2019 - 07.2021

Claims Specialist Lead

Progressive Insurance
09.2003 - Current

Police Sergeant

Coral Gables Police Department
03.2003 - 10.2019

Bachelor of Arts - Criminal Justice

Quinnipiac University

Associate of Arts - Criminal Justice

Holyoke Community College

High School Diploma -

Easthampton High School

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