Laura Stumpf
Lincoln
Summary
Experienced with regulatory compliance and licensing procedures, ensuring thorough adherence to industry standards. Utilizes negotiation and analytical skills to streamline processes and resolve issues effectively. Track record of maintaining strong stakeholder relationships and ensuring smooth operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Claims Licensing Specialist
Amica
05.2018 - Current
- Reviewed and processed licensing applications for compliance with state regulations.
- Collaborated with cross-functional teams to streamline licensing procedures and enhance efficiency.
- Analyzed data trends to identify opportunities for process improvements in licensing workflows.
- Developed training materials and conducted sessions to educate staff on licensing requirements and changes.
- Managed documentation and record-keeping systems to ensure accurate tracking of licenses issued.
- Coordinated audits of licensing processes, ensuring adherence to internal policies and regulatory standards.
- Provided expert guidance on complex licensing issues, resolving inquiries from stakeholders promptly.
- Led initiatives to implement new software tools that improved tracking and management of licensing tasks.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
Claims SME
Amica
07.2017 - 05.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Elementary Education
University of Rhode Island
KingstonSkills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Time management
- Teamwork and collaboration
- Innovative mindset
- Multitasking Abilities
- Attention to detail
- Legal research
- License management
Accomplishments
- Collaborated with team members across divisions in the development and onboarding of a new provider (Xchange). This provider manages license records for employees across all divisions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- AINS
- SILA- Fellow
Timeline
Lead Claims Licensing Specialist
Amica
05.2018 - Current
Claims SME
Amica
07.2017 - 05.2018
No Degree - Elementary Education
University of Rhode Island