Kevin Cassana Alcalde
Overview
3
3
years of professional experience
Work History
Computer Technician
PCBase USA
02.2025 - 09.2025
- Installed computer hardware and conducted quality control to ensure full functionality, reliability and best possible performance.
- Set up and configured computers from multiple manufacturers, such as Lenovo, ASUS, MSI, HP, Dell, ensuring reliable and fully operational systems for end users.
- Created and deployed Windows 10 and 11 system images using virtual machines to enable efficient mass installation and setup of new computers.
- Identified and resolved hardware malfunctions by following troubleshooting procedures and using diagnostic tools.
- Performed computer refurbishing for customers, diagnosing and resolving hardware and software issues, replacing parts and executing system recoveries.
- Executed Bios, firmware and driver updates, along with stress testing, to ensure system stability, compatibility and optimal performance.
- Maintained detailed inventory of hardware components and computers, documenting system configurations, hardware and software issues and refurbishment progress.
- Managed ongoing maintenance of computers, performing inspections, updates and optimizations.
IT Support and Lead Administrative Manager
Maximil Movie Theater
11.2022 - 03.2024
- Provided basic IT support to end users, including troubleshooting hardware and software issues, assisting with system setup and resolving common technical problems.
- Supervised staff and delegated tasks using clear communication to maintain a positive and collaborative work environment.
- Developed strong soft skills, including customer service, communication and problem-solving through regular interaction with costumers and team members.
Education
Bachelor of Science - Information Systems Engineering And Management,
Universidad Científica Del Sur
Lima, Peru11.2022
Certificate in English - English Language,
Universidad San Martin De Porres
Lima, Peru07-2017
Skills
- Computer setup and support
- Technical hardware expertise
- Proficient in software setup
- Basic networking principles
- Fundamental cybersecurity knowledge
Languages
English (Native fluency)
Spanish (Native fluency)
Timeline
Computer Technician
PCBase USA
02.2025 - 09.2025
IT Support and Lead Administrative Manager
Maximil Movie Theater
11.2022 - 03.2024
Bachelor of Science - Information Systems Engineering And Management,
Universidad Científica Del Sur
Certificate in English - English Language,
Universidad San Martin De Porres