Kevin David Marrero-Negron
Fitchburg,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front End Lead
Bjs Wholesales Club
10.2023 - Current
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Championed the adoption of a modular design approach, significantly reducing code complexity while improving maintainability.
- Streamlined development processes for increased efficiency by introducing automated testing procedures.
- Developed mobile-first web applications using progressive enhancement techniques for improved usability on various devices.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Store Manager
Dollar Tree
01.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Merchandising Assistant Store Manager
Dollar Tree
11.2020 - 01.2022
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
Customer Serivce
Walmart
01.2018 - 08.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Education
Associate in Culinary - Culinary Arts
Inter American University of Puerto Rico Bayamon
Bayamon, PR05.2015
Skills
- Customer Service
- Client Communication
- Cash Register Operation
- React Proficiency
- Staff Supervision
- Time Management
- Listening Skills
- Hospitality services
- Goals and performance
- Employee Motivation
- Staff Management
- Database Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Lead
Bjs Wholesales Club
10.2023 - Current
Store Manager
Dollar Tree
01.2022 - 06.2023
Merchandising Assistant Store Manager
Dollar Tree
11.2020 - 01.2022
Customer Serivce
Walmart
01.2018 - 08.2020
Associate in Culinary - Culinary Arts
Inter American University of Puerto Rico Bayamon
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