Kevin Hixson-Simeral
Customer Service Professional
Washougal,WA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, working under pressure and adapting to new situations and challenges, always striving to further enhance the client's experience. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Public Service Representative III
Department Of Employment / Integrity Staffing
Remote, Oregon
06.2021 - 12.2021
- Providing primary job seeker support to internal and external customers, including registration and account set-up, appointment setting, and investigating account and service histories to identify trends, using data to mitigate future issues.
- Liaising with job seekers, management and employment team to better understand customer needs and recommend appropriate solutions.
- Offering advice and assistance to job seekers, paying attention to special needs or wants.
- Answering a constant flow of customer calls with minimal wait times.
Case Investigator and Contact Tracer
AEROTEK
Remote, WA
01.2021 - 04.2021
- Leveraging excellent customer service skills to make calls to people who have tested positive for COVID-19 and those who may have been exposed
- Compiling and inputing survey data into an online database for the Washington – Department of Health to track the spread of the disease, particularly in high risk areas across Washington
- Managing complex caller concerns related to data privacy and answer technical questions surrounding WA contact tracing software, such as the State’s monitoring and reporting system (Sara Alert)
- Continueing my education of the COVID-19 virus, its various mutations, and constantly evolving state and county procedures
Medicare Benefit Specialist
HealthCompare Medicare Insurance
05.2020 - 12.2020
- Teaching our customers how Medicare works, what options are available to them in their area, and providing them unbiased advice to pick the one plan that provides the best coverage to fit their individual needs
- Managing my own book of business to keep in contact with my clients, and follow up with clients to ensure they are covered appropriately
- Keeping up to date with state licenses and carrier contracts(contracted with 17 carriers in 42 states)
- Continuing my education of insurance, how Medicare works, the multitude of various carriers and their specialties, and various sales techniques.
Union Benefits Coordinator/Field Underwriter
American Income Life
, WA & OR
06.2019 - 10.2019
- Delivery and explanation of benefits to qualifying union members throughout Washington and Oregon
- Setting appointments and record keeping
- Part of Amber Alert and McGruff Child Safe community outreach to protect as many families as possible through the various programs sponsored by the NCPC
Education
High School Diploma -
South Lakes High School
Reston, VA 12.2006 - 05.2008
English
North Virginia Community College
01.2009 - 02.2011
Skills
Excellent Communication
Data Entry
Active Listening
Organization and Time Management
Teamwork and Collaboration
Leadership
Analytical and Critical Thinking
Attention to Detail
Timeline
Public Service Representative III
Department Of Employment / Integrity Staffing
06.2021 - 12.2021
Case Investigator and Contact Tracer
AEROTEK
01.2021 - 04.2021
Medicare Benefit Specialist
HealthCompare Medicare Insurance
05.2020 - 12.2020
Union Benefits Coordinator/Field Underwriter
American Income Life
06.2019 - 10.2019
English
North Virginia Community College
01.2009 - 02.2011
High School Diploma -
South Lakes High School
12.2006 - 05.2008