AMANDA REED
KILBOURNE,IL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at the Secretary of State, demonstrating exceptional organizational skills and professionalism. Expert in data entry and complaint handling, I increased efficiency by 20%. Known for reliability and excellent communication, I thrive in high-pressure environments, ensuring optimal service delivery. Fantastic at problem-solving and verifying [Area of expertise] information. Proficient in field examinations and configuring driving simulators. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Public Service Representative
Secretary of State
11.2022 - Current
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Administers road examinations to applicants for all classes of drivers licenses
- Serves as information clerk directing applicants and public to proper areas of the facility to receive service
- Reviews and completes drivers license application or motor vehicle registration or title applications for processing while gathering all pertinent information to serve the applicant
- Administers vision tests to applicants; codes applications according to results
- Performs cashiering functions; collect fees for services
- Balances cash or checks with validation tape totals to assure all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports on applications processed
- Performs other duties as required
LIHEAP Intake Coordinator
Community Action Partnership of Central Illinois
05.2021 - 06.2022
- Completed and entered Liheap applications into the server and our Cap 60 program
- Performed intake procedures to determine client eligibility for agency programs
- Performed clerical duties as appropriate: answering phones, served as a physical presence at the intake desks, processed data in the organizational database and served as liaison between the client and the program points of contact
- Adhered to confidentiality policy regarding customers, records and staff
- Performed other duties as assigned
Bus Driver
Community Action Partnership of Central Illinois
05.2021 - 06.2022
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Helped with enrollment and referrals for the Headstart program as well as other various capcil programs
- Regular evacuation drills
- Input medical records and educational records into Cap 60 program
Ceritified Nurse Assistant
Havana Health Care
03.2010 - 05.2019
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Teachers Assistant/Classroom Assistant
Community Action Partnership of Central Illinois
07.2012 - 06.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
Waitress
Michele's Pizza
03.2009 - 03.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answering phones
- Using cash registers-handling money
Education
No Degree - CNA
Spoon River College
Havana, IL12.2014
Skills
- Professionalism and Integrity
- Data entry proficiency
- Complaint Handling
- Policy Knowledge
- Cash Handling
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team building
- Self Motivation
- CPR Certified
Certification
- Certified CNA, Havana Healthcare - 01/2010-03/2010 and 03/2014-12/2014
Timeline
Public Service Representative
Secretary of State
11.2022 - Current
LIHEAP Intake Coordinator
Community Action Partnership of Central Illinois
05.2021 - 06.2022
Bus Driver
Community Action Partnership of Central Illinois
05.2021 - 06.2022
Teachers Assistant/Classroom Assistant
Community Action Partnership of Central Illinois
07.2012 - 06.2016
Ceritified Nurse Assistant
Havana Health Care
03.2010 - 05.2019
Waitress
Michele's Pizza
03.2009 - 03.2010
No Degree - CNA
Spoon River College
- Certified CNA, Havana Healthcare - 01/2010-03/2010 and 03/2014-12/2014
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