Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Hi, I’m
KEVIN MATTHEW STOCKS
Strategic Leader
CHESAPEAKE,VA
Summary
Overview
20
years of professional experience
10
years of post-secondary education
Work History
Q2Virginia Beach, VA
Senior Customer Experience Manager
10.2022 - Current
Job overview
- Applies company practices and procedures in analyzing and resolving client situations
- Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors
- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Networks with key contacts outside own area of expertise
- Advanced knowledge in assisting and advocating for client completion of Project Workbooks, RFQs and Pre-Qual docs
- Assigned to larger, more complex, high visibility, strategic and tactically important clients from $30B - $200B+ in asset size
- Build and maintain respectful and collaborative relationships with new and existing clients, as assigned
- Monitor delivery of Implementations projects to ensure highest Client Satisfaction
- Participate in Net New Implementation kick off calls
- Participate in periodic Implementation updates on Net New projects as available
- Complete Site and System reviews for Q2 clients and coordinate with RM on required follow up once the review is complete.
Chartway Federal Credit UnionVirginia Beach, VA
Digital Banking Analyst
04.2021 - 10.2022
Job overview
- Primary administrator for the organization’s Online and Mobile banking provider, bill pay, statements and notices, remote deposit vendor and all digital payment solutions
- Participate as project lead for organization wide projects, meetings and committees
- Create, Review and Maintain business requirements for Digital Banking
- Present cost benefit and feature analysis as well as maintain ROI analysis post implementations
- Maintain vendor relationships with online and security service providers
- Create and maintain a test environment to validate business requirements for new technology and platform upgrades
One Hour Heating and AirVirginia Beach, VA
Manager
12.2020 - 04.2021
Job overview
- Manage hiring and disciplinary actions of 15 – 18 team members
- Improve and create process to streamline operations to improve efficiency and control costs
- Develop quality control process
- Create structure of communication across multiple departments to enhance efficiency
- Ensure the delivery of high quality customer service
GroundworksVirginia Beach, VA
Inside Sales Representative
12.2019 - 11.2020
Job overview
- Source new and existing sales opportunities through outbound lead follow-up from calls, text and emails
- Review work quoted by CFIs to ensure customers receive quality service by providing appropriate solutions
- Approve dispositions from CFIs by following the Groundworks disposition guidelines
- Route escalated customer concerns to the appropriate Branch Sales Manager
- Build relationships with CFIs, Sales Managers and General Managers to ensure sales and service levels
- Meet sales and service goals on a monthly, quarterly and annual basis
Hattori Hanzo ShearsEl Dorado Hills, CA
Regional Brand Manager and Team Lead
11.2017 - 12.2019
Job overview
- Manage and lead team of up to 8 team members in various territories in the US and Canada
- Provide daily motivation and follow-up, weekly conference calls and monthly goals and evaluation
- Assist upper management with special projects as needed
- Sales and customer service to local salons and barbershops for all their shear needs
- Facilitate educational classes for local salons and barbershops
- Maintain inventory and accountability of sales fulfillment process
- Educate stylist and barbers on appropriate techniques, trends and tools
- Travel to educational classes and shows as needed to assist the company
- Meet sales and service goals on a monthly, quarterly and annual basis
PRA GroupNorfolk, VA
Business Development Manager
06.2014 - 05.2017
Job overview
- Developed fee and contingent fee opportunities within the recovery industry to meet the organization’s strategic goals and maintained awareness of industry and market trends for potential opportunities and propose changes when needed
- Assisted in the exploration of new clients by conducting feasibility studies to determine product/market viability; if appropriate, cultivate contract opportunities
- Assisted in preparing Statement of Work and or Request for Proposal recommendations for individual clients including recommended fee for /skip tracing services evaluation; assist in client evaluation and related operations process; assist in developing guidance for the recovery process for all accounts
- Liaised between Acquisitions, Analytics, Compliance and Operations for process flow documentation, oversight and integration of all business opportunities
- Created and maintained a central document repository for all bankruptcy business lines to support Request for Proposal, Audit, Questionnaires, and Client On-Site Visits
- Maintained awareness of industry and market trends for potential opportunities and propose changes when needed.
Pra Group IncNorfolk, VA
Receivables Manager
08.2011 - 06.2014
Job overview
- Successfully managed all Accounts Receivables process for PRA and subsidiaries and reported monthly cash collections for PRA’s domestic core business averaging 1,000,000 transactions monthly and $100m in receivables in my final year
- Collaborated with internal audit and compliance departments, as well as external auditors to ensure compliance with applicable regulatory, federal, state and local laws, rules, regulations
- Responsible for maintaining detailed internal controls and SOPs in the accounting department and for ensuring key controls are performed as outlined in the corporate SOX compliance documentation
- Reviewed reconciliations of bank statements; research and resolve discrepancies
- Responsible for client billing activity and posting of client remittances and putback/buyback process
- Managed and reviewed task signoffs including monthly productivity reports delivered to Finance management team and daily balancing of bank account activity and responsible for movement of collected cash between PRA Depository accounts
- Determined staffing requirements based on budget guidance; prepare job descriptions for newly created positions and update current job descriptions as required
- Responsible for interviewing, hiring and termination for all employees; including annual reviews; prepare change of status reports for employees assigned to department; prepare and document disciplinary actions; make recommendation concerning discharge of employees to Human Resources
- Accomplishments
- Finance Team “Rising Star”
Old Point National BankHampton, VA
Treasury Payments Specialist
02.2011 - 08.2011
Job overview
- Established setup and customer training for Online Banking, ACH Origination, Remote Deposit Capture and Imaged Lockbox
- Worked with customers to complete and research online payment transactions and solutions
- Worked with outside vendors in providing products and services
- Managed projects as necessary
- Worked with internal Audit department in completing audits with Payment Officer
- Prepared reports for management as necessary
C&F BankToano, VA
Product Manager
05.2008 - 02.2011
Job overview
- Administered the Bank’s Information and Physical Security Policies
- Managed Internet Banking, Business Banking and ancillary applications
- Managed the company’s website for maintenance and audit
- Maintained vendor relationships with online and security service providers
- Provided support and training for customer service support center
- Participated on Deposit Pricing and Product Committee
- Member of Core evaluation project
- Served as a secondary resource to Core Application Support
C&F BankToano, VA
Operations Analyst
01.2007 - 05.2008
Job overview
- Assisted with implementation of new Internet Banking solutions
- Participated in the development of the VA 529 Plan
- Involved with implementation of Remote Deposit Capture
- Provided all necessary support for Internet Banking transition and ongoing service issues
Eastern Virginia BanksharesTappahannock, VA
Deposit Application Specialist
10.2004 - 12.2006
Job overview
Eastern Virginia BanksharesTappahannock, VA
Junior Project Manager
08.2004 - 10.2004
Job overview
Southtrust BankVirginia Beach, VA
Financial Service Representative
02.2004 - 08.2004
Job overview
Education
University of Virginia
Virginia Bankers Association’s Bank School of Management
08.2008 - 05.2010
University Overview
Christopher Newport University
Bachelor of Science from Governmental Administration (Public Management
08.1999 - 05.2003
University Overview
Baseball Team
01.1999 - 05.2003
University Overview
Conference Champs 2001, 2002 and Regional Champs 2002, 2003
Skills
Decision-Making
undefinedTimeline
Senior Customer Experience Manager
Q2
10.2022 - Current
Digital Banking Analyst
Chartway Federal Credit Union
04.2021 - 10.2022
Manager
One Hour Heating and Air
12.2020 - 04.2021
Inside Sales Representative
Groundworks
12.2019 - 11.2020
Regional Brand Manager and Team Lead
Hattori Hanzo Shears
11.2017 - 12.2019
Business Development Manager
PRA Group
06.2014 - 05.2017
Receivables Manager
Pra Group Inc
08.2011 - 06.2014
Treasury Payments Specialist
Old Point National Bank
02.2011 - 08.2011
University of Virginia
Virginia Bankers Association’s Bank School of Management
08.2008 - 05.2010
Product Manager
C&F Bank
05.2008 - 02.2011
Operations Analyst
C&F Bank
01.2007 - 05.2008
Deposit Application Specialist
Eastern Virginia Bankshares
10.2004 - 12.2006
Junior Project Manager
Eastern Virginia Bankshares
08.2004 - 10.2004
Financial Service Representative
Southtrust Bank
02.2004 - 08.2004
Christopher Newport University
Bachelor of Science from Governmental Administration (Public Management
08.1999 - 05.2003
01.1999 - 05.2003
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