Kevinnett Garrett
Kansas City,MO
Summary
Dynamic & dedicated Security Officer and customer service representative with extensive experience in several facilities, adept at emergency response and access control management. Proven ability to enhance customer satisfaction through superior service and relationship building. Skilled in CCTV surveillance and incident reporting, ensuring a welcoming safe environment
Overview
6
6
years of professional experience
Work History
Security Officer
Npb
03.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Signal Security
12.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Sunstates Security
09.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Sales Associate
Spectrum
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Team Lead
Walmart
05.2019 - 02.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Diploma -
Washington High School
Kansas City, KS05.2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- Visitor tracking
- Access control management
- Document management
- Staff management
- Customer service
- Active listening
- Relationship building
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
Timeline
Security Officer
Npb
03.2025 - Current
Security Officer
Signal Security
12.2024 - 03.2025
Security Officer
Sunstates Security
09.2023 - 04.2024
Sales Associate
Spectrum
09.2022 - 04.2023
Cashier Team Lead
Walmart
05.2019 - 02.2021
Diploma -
Washington High School
Similar Profiles
SHOAB AKTER JIHANSHOAB AKTER JIHAN
Security Officer at NPBSecurity Officer at NPB
Muhammad AbubakarMuhammad Abubakar
Security Officer at NPBSecurity Officer at NPB
Brayden SoulsbyBrayden Soulsby
Security Officer/Crowd Controller at NPB SecuritySecurity Officer/Crowd Controller at NPB Security
Jarah McmillerJarah Mcmiller
Sales Associate at Designer Shoe WarehouseSales Associate at Designer Shoe Warehouse
Elizabath RodriguezElizabath Rodriguez
Student Services Specialist at Metropolitan Community CollegeStudent Services Specialist at Metropolitan Community College