Kevin Roberts
Hinesville,GA
Summary
Accomplished Information Technology Specialist with a robust background in the Army, excelling in network configuration, hardware troubleshooting, and enhancing system performance. Demonstrated leadership and teamwork skills led to significant improvements in operational efficiency. Expert in LAN/WAN technologies and customer service, consistently delivering solutions that exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PC Technician
Novant Health, Inc
Hardeeville, SC
11.2025 - Current
- Installed, configured, and maintained computer systems and peripherals efficiently.
- Provided technical support to users via phone, email, and in-person interactions.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Cable Technician
Anistar Technologies
Savannah, GA
10.2024 - Current
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Provided training on use, troubleshooting, and calibration of equipment.
- Demonstrated adaptability by quickly learning and applying new technologies and methods in field.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Information Technology Specialist
Army
Fort Stewart, GA
03.2023 - 07.2024
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured network printers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Set up network profiles, security permissions and file sharing systems.
Multichannel Transmission Systems Operator
Army
Fort Stewart, GA
09.2021 - 02.2023
- Followed standards and procedures to maintain safe work environment.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
Personnel Assistant
Army
Fort Stewart, GA
07.2019 - 08.2021
- Assisted with meetings and presentations within company.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Coordinated technical training and personal development classes for soldiers.
LAN Manager
Army
Fort Carson, CO
04.2015 - 06.2019
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and resolved hardware and software issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Installed and configured network printers and other peripheral devices.
Information Technology Specialist
Army
Fort Richardson, Alaska
02.2012 - 03.2015
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
Education
No Degree - General Studies
North Central Institute
Clarksville, TN01.2021
U.S. Army Basic/ IT Specialist Training
Fort Benning, GA01.2012
High School Diploma -
First Coast High School
Jacksonville, FL06.2011
Skills
- Software Updates
- Hardware installations
- Hardware troubleshooting
- Customer Service
- Network configuration
- Ticket support system management
- LAN/WAN
- Leadership
- Multitasking
- Teamwork
- Cabling layouts
- Troubleshooting skills
- Hand tool proficiency
- System testing
- OSHA compliance
- Cable installation
Accomplishments
- Army achievement medal
- Good conduct medal
- Overseas service ribbon
- Basic Leaders course
- Combative course
- Chemical, Biological, Radiological and Nuclear (CBRN) Security defense course
Certification
- Secret Security Clearance
- Weapons expert
Timeline
PC Technician
Novant Health, Inc
11.2025 - Current
Cable Technician
Anistar Technologies
10.2024 - Current
Information Technology Specialist
Army
03.2023 - 07.2024
Multichannel Transmission Systems Operator
Army
09.2021 - 02.2023
Personnel Assistant
Army
07.2019 - 08.2021
LAN Manager
Army
04.2015 - 06.2019
Information Technology Specialist
Army
02.2012 - 03.2015
No Degree - General Studies
North Central Institute
U.S. Army Basic/ IT Specialist Training
High School Diploma -
First Coast High School