Kevin Ross
Dallas,TX
Summary
Experienced client service professional with excellent communication skills. Offers a patient-centric approach to providing comprehensive administrative support in healthcare clinics and facilities. Demonstrates the ability to deliver exceptional customer service and utilize technology to efficiently manage patient scheduling and registration processes, resulting in optimal patient care. Skilled in creating a positive patient experience while maintaining cost-efficiency and ensuring compliance with industry regulations.
Overview
12
12
years of professional experience
Work History
Staffing Manager
Evette Staffing
07.2024 - Current
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
Operations Technician
MedVet
08.2023 - 07.2024
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Managed inventory control systems, resulting in reduced supply chain costs and increased accuracy of stock levels.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
Client Service Representative
Dallas Animal Emergency
12.2022 - 07.2023
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Client Services
VCA Animal Hospitals
07.2021 - 12.2022
- Managed all aspects of the front desk position
- Assisted leadership with marketing efforts, including community outreach as well as social media outlets
- Assisted with inventory and purchasing
Patient Service Coordinator
Aspire Allergy & Sinus
05.2019 - 07.2021
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients
- Processed SLIT/SCIT requests, while following a strict protocol outlined by provider
- Verified insurance benefits and presented cost estimates to patients
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
Teller
Wells Fargo
07.2018 - 05.2019
- Completed highly accurate, high-volume transactions and money counts utilizing both manual and machine-driven approaches.
- Regularly exceeded sales goals set by leadership.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Web Content Manager
MAKS Tire & Wheel
11.2015 - 08.2018
- Managed ads and uploaded ads to various sales platforms including eBay, Amazon and Walmart.com
- Project managed the re-design, development, and implementation of privately branded e-commerce site
- Managed inbound inquiries, including follow-up regarding product fitment and availability
Marketing / Senior Customer Service Manager
On-Hand Adhesives
11.2012 - 11.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Education
Business Administration - Business Administration And Management
Austin Community College
Austin, TX01.2018
Graphic Communication -
Harper Community College
Palatine, IL01.2014
Skills
- Problem-Solving
- Customer Service Excellence
- Decision-Making
- Project Management
- De-escalation
- Leadership Support
- Organization and Time Management
- Multitasking Abilities
Educationexperience
- Graphic Communication, Harper Community College, Palatine, IL, Phi Theta Kappa Honor, 3.5, 08/2012, 05/2014
- Healthcare Administration, Austin Community College, Austin, TX, 3.1, 08/2017, 05/2018
References
Available upon request
Timeline
Staffing Manager
Evette Staffing
07.2024 - Current
Operations Technician
MedVet
08.2023 - 07.2024
Client Service Representative
Dallas Animal Emergency
12.2022 - 07.2023
Client Services
VCA Animal Hospitals
07.2021 - 12.2022
Patient Service Coordinator
Aspire Allergy & Sinus
05.2019 - 07.2021
Teller
Wells Fargo
07.2018 - 05.2019
Web Content Manager
MAKS Tire & Wheel
11.2015 - 08.2018
Marketing / Senior Customer Service Manager
On-Hand Adhesives
11.2012 - 11.2015
Business Administration - Business Administration And Management
Austin Community College
Graphic Communication -
Harper Community College
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