SERVICE ADVISOR
KEVIN WILKINSON
LINUS BUICK GMC CADILLAC
Vero Beach,FL
11
years of professional experience
Service Advisor managing guest communication, 25+ repair orders per week, and authorization workflows in busy dealership service lanes. Coordinates with warranty representatives, parts staff, and technicians to secure approval, set expectations, and move approved work to completion. Keeps vehicle status updates clear and timely so guests understand scope, cost, and next steps.
Work History
SERVICE ADVISOR
1 Year 3 Months- Handle 25 guest calls daily to answer questions and coordinate service updates.
- Coordinate warranty approvals with extended warranty representatives to support repair authorization.
- Update guests on repair status by working with parts staff and technicians throughout the service visit.
- Schedule follow-up appointments and maintain customer records to support timely service completion.
SERVICE ADVISOR
3 Years 9 Months- Handled 100 guest calls weekly to communicate service updates and scheduling.
- Coordinated warranty approvals with representatives to secure authorization for needed repairs.
- Liaised with parts staff and technicians to share estimates and completion updates with guests.
- Maintained guest follow-up on repair progress, completion timing, and next-step communication.
SERVICE ADVISOR (ASM)
1 Year- Coordinate appointment scheduling with guests to balance shop capacity and promised service times.
- Track work orders and service documentation to keep repair details accurate and organized.
- Follow up with customers after visits to confirm concerns, explain next steps, and maintain relationships.
Crew Chief
1 Year 2 Months- Reviewed service details with customers and clarified expectations before crews began on-site work.
- Monitored job progress and relayed updates to keep service calls organized throughout the day.
- Prepared repair estimates and service notes for internal review and customer approval.
- Tracked warranty-related work and coordinated next steps with customers and office staff.
- Coordinated and communicated with guest's in their home to make them aware of what was needed as well as recommended services we suggested while we were there
Education
High School Diploma
Skills
Customer communication
Time management
Service order writing
Repair estimate preparation
Warranty coordination
Parts coordination
Appointment scheduling
Customer follow-up
Work order tracking
Service documentation
Customer relationship management
Timeline
SERVICE ADVISOR
LINUS BUICK GMC CADILLAC
08.2025 - CurrentRead More
SERVICE ADVISOR
COGGIN BMW
11.2021 - 08.2025Read More
SERVICE ADVISOR (ASM)
BEV SMITH TOYOTA
11.2020 - 11.2021Read More
Crew Chief
Dry Out Pro Plus
05.2016 - 07.2017Read More
Northern High School
High School Diploma
Read More