Yerardina Tupete
Lake Hamilton
Summary
Customer-focused Service Advisor with expertise in managing service order flow and warranty explanations. Strong communication skills enhance customer satisfaction and retention. Experienced in front desk operations and cashier responsibilities, delivering efficient service in both English and Spanish.
Overview
14
14
years of professional experience
Work History
Service Advisor
Grieco Chevrolet Ft Lauderdale
Fort Lauderdale
2024.07 - 2026.01
- Explained service recommendations and warranty details to clients.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated vehicle repairs with technicians and parts departments.
- Processed service orders while maintaining accurate records for efficient service delivery.
- Managed customer follow-ups to enhance satisfaction and promote retention.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints to improve overall service experience.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Advisor
Arrigo CDJR Sawgrass
Tamarac
2020.11 - 2023.12
- Welcomed customers in person and over the phone.
- Arranged prompt and accurate diagnosis of customer-reported issues
- Make best-value repair recommendations based upon the nature of the problem
- Managed delivery of required repair actions by setting and aligning customer expectations
- Take ownership and accept accountability for delivering outstanding service levels
- Promoted a high-quality environment to enhance customer experience at repair facility
- Reached out to customers each day to address any concerns.
- Maintain documentation, including PO, invoices, work orders, reports, etc.
- Enforce organizational safety standards
Secretary
McDermott
Paterson
2017.04 - 2020.08
- Maintain and protect operations by keeping information confidential.
- Enhanced customer service readiness by familiarizing with products, services, and inquiry processes.
- Supported team objectives by completing related tasks efficiently.
- Prepare source data for computer entry by compiling and sorting information; establishing entry priorities.
- Process account documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Maintained data entry accuracy through strict adherence to established program techniques and procedures.
- Verified account data by reviewing, correcting, deleting, or reentering data;
- Update job knowledge by participating in educational opportunities.
Cashier
Tony's pharmacy
Paterson
2015.06 - 2017.03
- Achieved department's sales goals through strategic customer engagement and service
- Increased sales by recommending complementary products to customers.
- "Go the extra mile" to drive sales
- Assess customers needs and provide assistance and information on product features
- Actively seek out customers in store
- Build productive trust relationships with customers
- Collaborated with co-workers to enhance customer service and satisfaction
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Maintain in-stock and presentable condition assigned areas
- Proposed innovative sales strategies, including marketing activities and store design enhancements
Front Desk Receptionist
Planet Fitness
Paterson
2014.06 - 2015.02
- Managed front desk operations, ensuring smooth member check-ins and inquiries.
- Greeted members and guests warmly upon arrival at the fitness center.
- Answered phone calls promptly, providing information about services and promotions.
- Scheduled personal training sessions and group class appointments to optimize member engagement.
- Maintained organized and clean reception area to create welcoming environment for guests.
- Processed membership applications and payments using company software systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved member concerns promptly, contributing to improved satisfaction and retention.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Collaborated with team members to foster a positive environment for fitness enthusiasts.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Cashier Floor Supervisor
Farmer Boys
Clifton
2012.05 - 2014.04
- Supervised cashier team, enhancing customer service and operational efficiency.
- Trained new employees on cash register procedures and customer interaction standards.
- Managed cash drawer balancing and daily financial reporting, ensuring accuracy and accountability.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Coordinated shifts and schedules to optimize staff coverage during peak hours.
- Monitored the daily activities of each cashier to ensure accuracy and efficiency.
- Processed customer returns and exchanges to enhance satisfaction.
- Maintained accurate records of all transactions processed by the cashiers.
- Enforced company policies and procedures to maintain a safe work environment.
- Conducted regular audits of all registers to ensure proper accounting of sales receipts.
- Identified potential areas of improvement in operational processes related to cash handling practices.
- Verified employee timecards for accuracy prior to approval.
- Created detailed reports outlining daily sales figures, labor costs, inventory levels.
- Kept up-to-date on current promotions and specials offered at the store.
- Developed strategies that elevated customer service standards and contributed to increased profitability.
- Monitored inventory levels and communicated restock needs to management effectively.
- Implemented policies and procedures related to safety, security, merchandising displays.
- Provided feedback on staff performance and coached employees on ways to improve their job skills.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
Education
Associate's degree - Nursing
PCCC
Paterson, NJ2011-06
High school diploma or GED -
East Side High School
Paterson, NJ2008-06
Skills
- Service advising
- Customer service
- Handling customer complaints
- Customer communication
- Parts ordering
- Warranty explanation
- Service order flow
- Service estimates
- Billing procedures
- Financial reporting
- DATA ENTRY
- MS OFFICE
- Computer skills
- Problem solving
- PERFORM UNDER PRESSURE
- LEADERSHIP
- SALES ORGANIZATION
- MARKETING
- Records maintenance
- Strong work ethic
- Excellent communication
- Listening skills
Introduction
Enthusiastic- Hard Working- Responsible individual looking to grow and succeed.
Languages
Spanish
Native/ Bilingual
Timeline
Service Advisor
Grieco Chevrolet Ft Lauderdale
2024.07 - 2026.01
Service Advisor
Arrigo CDJR Sawgrass
2020.11 - 2023.12
Secretary
McDermott
2017.04 - 2020.08
Cashier
Tony's pharmacy
2015.06 - 2017.03
Front Desk Receptionist
Planet Fitness
2014.06 - 2015.02
Cashier Floor Supervisor
Farmer Boys
2012.05 - 2014.04
Associate's degree - Nursing
PCCC
High school diploma or GED -
East Side High School