Jonathan Riggins
Flow Automotive Companies
Burlington,NC
7
years of professional experience
Experienced service advisor with a strong background in customer service, vehicle inspection, repair documentation, and service workflow coordination. Known for clear communication, accurate estimates, and effective complaint resolution in fast-paced environments.
Work History
Service Advisor
3 Months- Advised customers on maintenance needs, repair recommendations, and estimated costs.
- Explained warranty coverage, service options, and completion timelines.
- Coordinated appointment scheduling to support efficient service workflow.
- Documented repair orders accurately and communicated concerns to technicians.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Specialist
3 Years 6 Months- Managed parts inventory accuracy using DMS, VIN lookup, and catalog systems.
- Collaborated with technicians and service advisors to identify correct parts applications.
- Processed special orders, backorders, and expedited shipments for service department needs.
- Resolved core returns, warranty claims, and vendor discrepancies with precise documentation.
Tank Washer
2 Years 3 Months- Operated wash equipment, hoses, and pressure systems to remove chemical and product buildup safely.
- Followed confined-space and hazardous-materials protocols during tank cleaning and decontamination tasks.
- Inspected tanker interiors for residue, damage, and cleaning readiness before washout procedures.
- Documented completed wash cycles, inspections, and safety checks for shift records and compliance.
Education
High School Diploma
Skills
Service advising
Vehicle inspection
Cost estimation
Service pricing
Repair documentation
Complaint resolution
Workflow optimization
Multitasking skills
Computer skills
Goal-oriented mindset
Customer service
Service workflow coordination
Timeline
Service Advisor
Flow Automotive Companies
08.2026 - CurrentRead More
Parts Specialist
Flow Automotive Companies
01.2023 - 07.2026Read More
Tank Washer
Shamrock Enviromental
01.2020 - 04.2022Read More
Southern High School
High School Diploma
Read More